Security Service Technician

8 hours ago

Grand Rapids, Michigan, United States Allied Universal Technology Services Full time
Job Description

Overview

Allied Universal Technology Services is a global leader in security technology, transforming the industry with innovative solutions. As a Commercial Security Service Technician, you'll be part of a dynamic team that thrives on innovation and inclusivity. We offer a wide range of job opportunities for stability and growth across various roles, including service and installation technicians, engineers, and project managers.

Key Responsibilities

  • Travel to commercial client sites to service, repair, and troubleshoot access control equipment and IP-based video security systems.
  • Troubleshoot system installations to identify issues and apply effective resolutions consistent with company installation standards.
  • Apply all necessary documentation for tracking service-related issues.
  • Demonstrate knowledge and skill in the safe use of hand and power tools, analog/digital test equipment, and CCTV testing devices.
  • Demonstrate proficiency in reading and understanding electrical schematics, CAD drawings, and related documents for low-voltage applications.
  • Establish and maintain effective working relationships with internal and external customers.
  • Provide phone and online remote diagnostic support.
  • Drive to commercial client sites with a company-issued vehicle to perform service.
  • Perform other duties as assigned by Operations Management.

Requirements

  • High School Degree, Vocational School, or equivalent required.
  • 2+ years of field experience.
  • Experience with software such as Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh, or ONSSI preferred.
  • Possession of state-specific licensing or ability to hold license once hired.
  • Understanding of Windows operating systems and overall IT network topology.
  • Highly proactive and skilled individual, maintaining performance consistent with Allied Universal Technology Services core values.
  • Ability to meet deadlines and work in a fast-paced environment with minimum direction.
  • Good communication skills for effective interaction with internal and external customers.
  • Available for scheduled on-call duties to respond to emergency service calls.
  • Strong troubleshooting skills, mechanical, and electronics aptitude.
  • Capable of lifting up to 50lbs and working on ladder heights of up to 16'.
  • Be able to work independently or as a member of a team.
  • Good verbal and written communication skills.

Benefits

  • Medical, dental, vision, basic life, AD&D, and disability insurance.
  • Enrollment in our company's 401(k) or Supplemental Income Plan, subject to eligibility requirements.
  • Eight paid holidays annually, five sick days, and four personal days.
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Equal Opportunity Employer

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or relationship/association with a protected veteran, or any other basis or characteristic protected by law.

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