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Field Service Technician

2 months ago

Norwood, Massachusetts, United States Joe Warren & Sons Co., Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Field Service Technician to join our team at Joe Warren & Sons Co., Inc. as a Commercial Refrigeration & Kitchen Equipment Specialist. As a key member of our service team, you will be responsible for providing top-notch field services, including troubleshooting, diagnosing, installing, maintaining, and repairing commercial refrigeration and ice machine equipment.

Key Responsibilities
  • Travel to client sites to diagnose and repair refrigeration and ice machine equipment.
  • Ensure clear and accurate paperwork for all customer services.
  • Coordinate with the Parts Department for precise parts identification and ordering.
  • Ensure timely and professional installation of ordered parts.
  • Keep the service truck tidy and maintain an organized inventory of parts and tools.
  • Engage with manufacturers, sales reps, dealers, and customers.
  • Identify service challenges, gather relevant data, and formulate effective solutions.
  • Collaborate with manufacturers for equipment diagnosis when required.
  • Offer top-tier service and clearly communicate service requirements to customers.
  • Advocate for and suggest additional JWS services to customers as appropriate.
Requirements
  • EPA certification and a strong emphasis on safety.
  • Ability to climb stairs and ladders.
  • Adept at multitasking and adapting to varying tasks.
  • Emphasis on customer understanding and satisfaction.
  • High School diploma or GED and a valid driver's license.
  • Ability to lift and carry items weighing up to 75 pounds.
  • Independent worker and effective team collaborator.
  • Proficiency in using hand tools.
  • Demonstrated ability to complete assignments with little to no supervision.
  • Previous experience in gas, electric, plumbing, and/or steam repairs is an asset.
  • Minimum of 5 years of experience in refrigeration/ice machine equipment repair or a related field.
  • Strong organizational skills and a proactive, team-oriented mindset.
  • Physical capability to undertake tasks requiring walking, standing, driving, sitting, squatting, kneeling, reaching, bending, twisting, and turning for up to 8 hours.
Why Our Technicians Love JWS?
  • Ready-to-Go Company Vehicles: We provide well-maintained vehicles equipped with power tools, testing equipment, regeneration tools, gauges, and ladders. Just bring your tools
  • Limited On-call with Plentiful Overtime Opportunities: With our robust workforce, we offer numerous OT chances and a favorable, infrequent on-call schedule. Plus, enjoy on-call incentive pay - double time for holidays, and time-and-a-half for weekends.
  • Career Growth: Numerous advancement opportunities await you, paid training including tuition, exams and certifications
  • Mentoring Incentives: Passionate about mentoring? Earn incentive pay by guiding technicians through our in-house Experienced Training Program.
Benefits
  • Comprehensive Health Coverage: Benefit from medical, FREE dental, and vision insurance tailored to your needs, coupled with a company-funded HSA account.
  • Future Security: We offer a competitive 401k with a 4% Safe Harbor Match, life insurance, and both short & long-term disability coverage.
  • Rewarding Compensation: Experience a highly competitive pay structure, regular performance reviews with pay increments, and quarterly bonus payouts from our company-wide incentive program.
  • Work-Life Balance: Enjoy nine company-paid holidays and generous PTO.
  • Referral Program: Earn bonuses with our Employee Referral program up to $10,000 for experienced industry Technicians
Empower Your Career
  • Dive into abundant training opportunities and professional development.
  • Utilize tuition reimbursement and individual developmental plans (IDPs) to continually upskill.
  • Thrive in our 'promote from within' culture, ensuring your dedication and hard work doesn't go unnoticed.

We are an equal opportunity employer and welcome applications from qualified candidates. We are currently unable to sponsor work visas for this position. Applicants must be authorized to work in the U.S. without sponsorship.