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Information Systems Watch Technician

2 months ago


Arlington, Virginia, United States Jacobs Full time

About the Role:

We are seeking a highly skilled Information Systems Watch Technician to join our team at Jacobs. As a key member of our dynamic team, you will play a critical role in maintaining and supporting our customers' facilities by ensuring the availability and performance of operational mission capabilities.

Key Responsibilities:

  • Work as the Information Systems Watch Technician in a high-tempo environment, responsible for the availability and performance of operational mission capabilities under varying conditions, including voice, video, data systems, networks, and information feeds.
  • Apply knowledge, training, and expertise to determine the best course of action and solution set to implement under varying situational events, brief the customer on operational status.
  • Monitor and analyze indications and warnings, operational status, and other conditional factors; assess the impact of changing conditions; task external teams and direct their efforts; reallocate resources and personnel as best determined to meet mission objectives; coordinate actions with other stakeholders.
  • Make tactical decisions and take decisive action in a fast-paced dynamic environment to ensure mission objectives are met.
  • Manage dynamic taskings and prioritize workload to meet customer expectations and demand level under changing situational conditions.
  • Review and interpret changes to policy doctrine and directives to determine the impact on mission operations and established processes; develop, update, and maintain procedures and guidelines resulting from policy changes or new and emerging technology insertion; make recommendations; inform the customer of best practices.
  • Identify process improvements, efficiency gains, and innovative approaches to operations and service delivery to increase customer value.
  • Determine the need for, coordinate, and direct system repair and restoration efforts.
  • Work with the customer to determine operational requirements for future system capabilities; design, plan, and test new systems to meet customer needs; ensure new systems are properly installed and brought online for operational use; coordinate and manage installation team efforts to ensure schedules are met and activities are not disruptive to ongoing operations.
  • Ensure proper configuration and change management control are applied and system documentation is current.

Requirements:

  • Active DoD TS/SCI security clearance is required with adjudication within the last 5 years or designated CE and the ability to obtain and maintain special accesses.
  • Three (3) years of related experience or any equivalent combination of relevant education and experience. Progressive relevant training and/or certification in an appropriate discipline may be substituted for one (1) year of the education or experience requirement.

Preferred Qualifications:

  • Four (4) years of college in a related technical discipline plus five (5) years of related experience or any equivalent combination of education and experience for a total of seven (7) years. Progressive relevant training and/or certification in an appropriate discipline may be substituted for two (2) years of the education or experience requirement.
  • CompTIA IT Security+ Certification, must be able to obtain within 6 months.
  • Significant experience in a customer-facing position.
  • Experience as a Network and/or Systems Administrator.
  • Operational work experience in a military communications career field.
  • Understanding of mid-range computer hardware, software features.
  • Experience with voice, video, and data networks, including radio systems, satellite systems, network architecture, and distribution systems.