Cyber Security Specialist

4 weeks ago


Arlington, Virginia, United States Defense Information Systems Agency Full time
Job Summary

We are seeking a highly skilled Cyber Security Specialist to join our team at the Defense Information Systems Agency. As a key member of our IT department, you will be responsible for directing and supervising Service Desk End User Device technicians, ensuring the smooth operation of our desktop support services.

Key Responsibilities
  • Manage and direct resources providing customer support for the Global Service Desk (GSD)
  • Develop and manage customer performance requirements and customer support policies and procedures
  • Resolve complex information technology-related issues and provide technical support to end users
Requirements
  • At least one year of experience in IT desktop support, with a focus on customer service and problem-solving
  • Strong communication and leadership skills, with the ability to brief mid-level management and IT staff on technical information
  • Experience with IT systems and projects, with a focus on troubleshooting and resolution
What We Offer
  • A dynamic and challenging work environment with opportunities for growth and development
  • A competitive salary and benefits package, including relocation assistance
  • The chance to work with a talented team of professionals in the field of cyber security


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