Senior AI/ML Data Scientist
21 hours ago
Join ServiceNow, a leading provider of cloud-based IT service management solutions, as a Senior AI/ML Data Scientist. In this role, you will be part of the Security Organization, responsible for delivering innovative security solutions to reduce risk and protect the company and our customers.
Key Responsibilities:- Understand the Security data landscape and work with stakeholders to identify key use-cases for AI.
- Research, design, and apply advanced ML algorithms in Snowflake using large-scale datasets, including techniques such as reinforcement learning, deep learning, tree-based methods, gradient boosting, and generative AI models.
- Own ML Ops and deploy machine learning models into production systems, ensuring scalability and seamless integration.
- Learn and discover key opportunities for AI use of the ServiceNow platform for our security organization.
- Collaborate with cross-functional teams to expand our AI usage on the ServiceNow platform.
- Strong understanding working with and understanding of the ML/AI tools.
- High levels of curiosity and eager enthusiasm for open-ended problems.
- Experience and interest in problem formulation based on relatively abstract information.
- 3-5 years of experience applying machine learning on large-scale datasets and in pre-processing and analyses of data.
- 1-2 years of experience working with LLMs on real-world use cases, including exposure to developer tools like Streamlit.
- A firm understanding of the basic classes of ML algorithms and their underlying assumptions, including statistics and linear algebra.
- Familiarity with XG Boost, NLP, RAG Model.
- The ability to break complex problems down into sizable pieces and work towards them.
- Technical expertise in one or more of the following topics: Anomaly Detection, Clustering, Time-Series Analysis & Forecasting, Natural Language Processing, Uncertainty Quantification.
- Domain knowledge and experience in the application of ML to one of the following areas: Security, Sales, Product.
- Expert-level knowledge working with libraries such as scikit-learn, pandas, SQL, etc.
- Demonstrate keen senses of ownership, collaboration, and mentorship.
- Outstanding presentation skills to articulate results and complex concepts to all audiences and collaborate and influence leadership.
- Demonstrate leadership, with the ability to inspire the team and lead a project to completion.
- Experience developing on or using the ServiceNow platform especially its AI use-cases.
- Experience building a chatbot from data from documents particularly with RAG.
- Professional experience developing and building dashboards on Power BI.
- Experience working with SnowFlake.
ServiceNow offers a competitive compensation package, including a base pay of $136,700 to $232,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.
We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
ServiceNow is an equal opportunity employer and welcomes applications from diverse candidates. We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.
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