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Vehicle Sales Consultant

2 months ago

Huntersville, North Carolina, United States Keffer Volkswagen Full time

Reports to the Sales Manager

Qualifications and Education

High school diploma or equivalent required.

Licenses

Valid Driver's License

Sales License

Other Requirements

Ability to read and understand instructions and information.

Professional appearance is essential.

Strong communication skills are necessary.

Capability to meet the company's production and quality standards.

Physical Requirements and Environment

Ability to work outdoors in various weather conditions.

Ability to work indoors in climate-controlled environments.

Sitting

Regularly required

Standing

Regularly required

Walking

Regularly required

Bending, Twisting, and Stooping

Occasionally required

Kneeling and Squatting

Occasionally required

Lifting

Occasionally lifting between 25 lbs to 50 lbs

Reaching and Lifting Overhead

Occasionally required

Climbing

Stairs

Repetitive Hand/Finger Movement

Regularly required

Grasping and Grabbing

Occasionally required

Pushing and Pulling

Occasionally required

General Expectations

Commit to ensuring customer satisfaction.

Identify management, production, and quality requirements through inquiry and active listening.

Participate in company meetings as necessary.

Maintain a follow-up system to ensure project completion.


Set personal performance goals aligned with company productivity standards and develop strategies to achieve them.


Regularly review and assess actions to optimize time management and planning.

Stay informed about industry terminology and technological advancements in products and services.

Understand and comply with federal, state, and local regulations governing the business.

Follow lawful directives from supervisors.

Adhere to established work rules and procedures.

Engage in performance management activities.

Foster positive interactions with colleagues to enhance employee morale.

Uphold confidentiality and non-disclosure agreements.

Be available for evening, weekend, and holiday shifts as required.

Job-Specific Expectations

Take direct responsibility for selling vehicles while meeting dealership profit, volume, and customer satisfaction standards.

Collaborate with the sales manager to establish and achieve sales quotas for new and used vehicles.

Meet profit margin targets for vehicle sales.

Provide a welcoming and friendly greeting to customers promptly.

Consistently adhere to the established sales process.

Effectively utilize floor time to address customer needs and solicit sales.

Assess each customer's vehicle requirements through inquiry and attentive listening.

Facilitate vehicle demonstrations and test drives.

Confirm customer qualifications based on their needs and purchasing capabilities.

Maintain up-to-date knowledge of new products, features, and accessories, along with their benefits to customers.

Implement a follow-up system to encourage repeat and referral business, enhancing customer satisfaction.

Stay informed about industry terminology and technological advancements in vehicles.

Conduct pre-delivery inspections and road tests prior to customer delivery.

Ensure customers understand vehicle features, warranties, and necessary paperwork upon delivery, fostering customer loyalty.


Utilize vehicle delivery as an opportunity to create memorable experiences that promote customer loyalty.



Understand vehicle equity and values, and be prepared to explain depreciation to customers.

Handle telephone transactions with courtesy and efficiency.

Employ a consistent process for vehicle sales, trade-ins, and quotations.

Move and arrange display vehicles on the showroom floor and lot as directed by management.


Address customer complaints with empathy and a positive attitude, demonstrating commitment to exceptional customer service and enhancing satisfaction and loyalty.



Comprehend and adhere to the laws governing retail vehicle sales at the federal, state, and local levels.

Participate in relevant training to stay current with sales department issues and techniques.

Attend sales meetings regularly.


This description is not exhaustive and may be subject to revision as needed to accommodate changes in circumstances.