Marketing Events Coordinator

2 days ago

Myrtle Beach, South Carolina, United States Marriott Vacations Worldwide Full time
Job Summary

We are seeking a highly organized and detail-oriented Marketing Events Assistant to join our team at Marriott Vacations Worldwide. As a key member of our department, you will provide administrative support to our team members and ensure the smooth execution of marketing events.

Key Responsibilities
  • Provide organizational and administrative support to department(s) and its team members.
  • Enter and retrieve work-related information contained in computer databases to update records, files, reservations, etc.
  • Address inquiries from guests and associates via telephone and in person.
  • Transmit information or documents using a computer, mail, or fax machine.
  • Prepare letters, memos, and other documents using e-mail, word processing, spreadsheet, database, or presentation software.
  • Process incoming and outgoing mail.
  • Create and maintain computer and paper-based filing and organization systems for records, reports, and documents.
  • Compile, copy, sort, and file records of departmental activities and business transactions.
Critical Tasks
  • Maintain confidentiality of proprietary materials and information.
  • Protect the privacy and security of guests and coworkers.
  • Follow company and department policies and procedures.
  • Ensure uniform, nametag, and personal appearance are clean, hygienic, professional, and in compliance with company policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors.
Guest Relations
  • Address guests' service needs in a professional, positive, and timely manner.
  • Listen and respond positively to guest questions, concerns, and requests using brand or property specific processes to resolve issues and build trust.
  • Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Anticipate guests' service needs, including asking questions to better understand needs and watching/listening to guest preferences and acting on them whenever possible.
Communication
  • Answer telephones using appropriate etiquette, including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  • Speak to guests and co-workers using clear, appropriate, and professional language.
  • Prepare and review written documents, including proofreading and editing written information to ensure accuracy and completeness.
Working with Others
  • Support all co-workers and treat them with dignity and respect.
  • Develop and maintain positive and productive working relationships with other associates and departments.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.
  • Handle sensitive issues with associates and/or guests with tact, respect, diplomacy, and confidentiality.
Physical Tasks
  • Enter and locate work-related information using computers and/or point of sale systems.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Documentation/Reporting
  • Create and maintain computer and paper-based filing and organization systems for records, reports, documents, etc.
Computers/Software
  • Transmit information or documents using a computer.
  • Enter and retrieve information contained in computer databases and software to update records, files, reservations.
  • Prepare letters, memos, and other documents using e-mail, word processing, spreadsheet, database, or presentation software.
Office Equipment
  • Transmit information or documents using mail, or fax machine.
  • Operate standard office equipment such as telephone, voice mail, fax, photocopier, calculator, and electronic peripherals.
Safety and Security
  • Report work-related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Critical Competencies
  • Analytical Skills
  • Computer Skills
  • Learning
  • Interpersonal Skills
  • Team Work
  • Customer Service Orientation
  • Diversity Relations
  • Communications
  • Telephone Etiquette Skills
  • English Language Proficiency
  • Communication
  • Writing
  • Listening
  • Applied Reading
  • Personal Attributes
  • Integrity
  • Dependability
  • Positive Demeanor
  • Presentation
  • Initiative
  • Stress Tolerance
  • Adaptability/Flexibility
  • Organization
  • Detail Orientation
  • Multi-Tasking
  • Time Management
  • Planning and Organizing
  • General Administration
  • Typing
  • Computer Software
  • Microsoft Office

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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