Marketing Events Coordinator
2 days ago
We are seeking a highly organized and detail-oriented Marketing Events Assistant to join our team at Marriott Vacations Worldwide. As a key member of our department, you will provide administrative support to our team members and ensure the smooth execution of marketing events.
Key Responsibilities- Provide organizational and administrative support to department(s) and its team members.
- Enter and retrieve work-related information contained in computer databases to update records, files, reservations, etc.
- Address inquiries from guests and associates via telephone and in person.
- Transmit information or documents using a computer, mail, or fax machine.
- Prepare letters, memos, and other documents using e-mail, word processing, spreadsheet, database, or presentation software.
- Process incoming and outgoing mail.
- Create and maintain computer and paper-based filing and organization systems for records, reports, and documents.
- Compile, copy, sort, and file records of departmental activities and business transactions.
- Maintain confidentiality of proprietary materials and information.
- Protect the privacy and security of guests and coworkers.
- Follow company and department policies and procedures.
- Ensure uniform, nametag, and personal appearance are clean, hygienic, professional, and in compliance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
- Address guests' service needs in a professional, positive, and timely manner.
- Listen and respond positively to guest questions, concerns, and requests using brand or property specific processes to resolve issues and build trust.
- Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Anticipate guests' service needs, including asking questions to better understand needs and watching/listening to guest preferences and acting on them whenever possible.
- Answer telephones using appropriate etiquette, including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Speak to guests and co-workers using clear, appropriate, and professional language.
- Prepare and review written documents, including proofreading and editing written information to ensure accuracy and completeness.
- Support all co-workers and treat them with dignity and respect.
- Develop and maintain positive and productive working relationships with other associates and departments.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
- Handle sensitive issues with associates and/or guests with tact, respect, diplomacy, and confidentiality.
- Enter and locate work-related information using computers and/or point of sale systems.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Create and maintain computer and paper-based filing and organization systems for records, reports, documents, etc.
- Transmit information or documents using a computer.
- Enter and retrieve information contained in computer databases and software to update records, files, reservations.
- Prepare letters, memos, and other documents using e-mail, word processing, spreadsheet, database, or presentation software.
- Transmit information or documents using mail, or fax machine.
- Operate standard office equipment such as telephone, voice mail, fax, photocopier, calculator, and electronic peripherals.
- Report work-related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Analytical Skills
- Computer Skills
- Learning
- Interpersonal Skills
- Team Work
- Customer Service Orientation
- Diversity Relations
- Communications
- Telephone Etiquette Skills
- English Language Proficiency
- Communication
- Writing
- Listening
- Applied Reading
- Personal Attributes
- Integrity
- Dependability
- Positive Demeanor
- Presentation
- Initiative
- Stress Tolerance
- Adaptability/Flexibility
- Organization
- Detail Orientation
- Multi-Tasking
- Time Management
- Planning and Organizing
- General Administration
- Typing
- Computer Software
- Microsoft Office
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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