Customer Service Associate

4 weeks ago


Sparks, Nevada, United States Arcadia Cold Storage Full time
Job Overview

Arcadia Cold Storage and Logistics is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service and support to our clients.

Key Responsibilities:

  • Develop and maintain strong relationships with customers through effective communication and issue resolution.
  • Process and manage customer requests, including inventory holds and releases, and ensure timely resolution of customer issues.
  • Review and verify customer accounts and invoices for accuracy.
  • Generate and provide customer reports as needed.
  • Collaborate with the Operations team to ensure seamless execution of customer requests.
  • Provide exceptional customer service and support, ensuring high levels of customer satisfaction.

Requirements:

  • High school diploma or equivalent.
  • Excellent verbal and written communication skills.
  • Strong organizational and time management skills, with ability to prioritize and manage multiple tasks.
  • Proficient in Microsoft Office Suite and other relevant software.
  • Ability to work independently and as part of a team.

What We Offer:

Arcadia Cold Storage and Logistics is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.


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