Customer Service Associate
4 weeks ago
Arcadia Cold Storage and Logistics is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service and support to our clients.
Key Responsibilities:
- Develop and maintain strong relationships with customers through effective communication and issue resolution.
- Process and manage customer requests, including inventory holds and releases, and ensure timely resolution of customer issues.
- Review and verify customer accounts and invoices for accuracy.
- Generate and provide customer reports as needed.
- Collaborate with the Operations team to ensure seamless execution of customer requests.
- Provide exceptional customer service and support, ensuring high levels of customer satisfaction.
Requirements:
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Strong organizational and time management skills, with ability to prioritize and manage multiple tasks.
- Proficient in Microsoft Office Suite and other relevant software.
- Ability to work independently and as part of a team.
What We Offer:
Arcadia Cold Storage and Logistics is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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