Full-Time Member Experience Specialist

1 month ago


Abington, Pennsylvania, United States American Heritage Credit Union Full time

{"h1": "Member Experience Advisor Job Description","h2": "Job Summary","p": "American Heritage Credit Union is seeking a highly skilled Member Experience Advisor to provide exceptional service to our members. This role involves proactively engaging with members to understand their financial needs and providing solutions to enhance their overall experience.

Responsibilities:

* Process account-related requests, including opening basic consumer accounts and performing file maintenance.
* Process basic consumer loan-related requests, including submitting applications, booking, and disbursing.
* Utilize sales tracking systems and member data warehouse programs to analyze members\u2019 engagement and offer solutions.
* Connect members to Subject Matter Experts via SmartOffice/VANA technology.

Requirements:

* 1-3 years of similar or related experience.
* High school education or GED.
* Full-time position with rotating evening and Saturday hours.
* FICEP certification preferred.

What We Offer:

* Competitive rate commensurate with experience.
* Extensive benefits package, including paid time off, health benefits, and 401(k) with a generous company match.
* Future growth opportunities within the company.

American Heritage Credit Union is an Equal Opportunity Employer and welcomes applications from diverse candidates.

Apply today and take the first step towards a rewarding career with our team"}



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