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Practice Manager II
2 months ago
As a key member of the UofL Health team, the Practice Manager II plays a vital role in ensuring the smooth operation of our physician practice. This dynamic individual will oversee the day-to-day activities, ensuring maximum utilization of resources and efficient delivery of services. The ideal candidate will possess excellent leadership skills, a strong understanding of healthcare financial management, and the ability to develop and implement effective policies and procedures.
Responsibilities- Supervise staff during clinic operations, providing guidance and support as needed.
- Establish and maintain work procedures and standards to improve efficiency and effectiveness.
- Develop and implement guidelines for prioritizing work activities and modifying activities as necessary to ensure optimal staffing levels.
- Provide exceptional customer service, interacting with patients, physicians, and other healthcare providers in a respectful, courteous, and confidential manner.
- Monitor and document team member performance, providing constructive feedback and coaching as needed.
- Manage Call Center operations, establishing departmental metrics and ensuring seamless communication with patients and staff.
- Assist in marketing and expansion efforts, identifying opportunities to increase market share and drive business growth.
- Oversee daily and monthly expenditures, staffing, and overtime hours, ensuring sound fiscal operations.
- Develop and maintain effective communications between all levels of personnel, fostering a collaborative and supportive work environment.
- Maintain patient confidentiality and comply with HIPAA policies and procedures.
- Conduct regular staff meetings, promoting open communication and addressing concerns in a timely manner.
- Bachelor's degree in Business Administration or related field, with an emphasis in Healthcare Administration preferred.
- Three years' work and supervisory experience in practice management, with a strong understanding of healthcare financial management and policy development.
- Effective working knowledge of healthcare administration systems, including medical practice accounting, third-party reimbursement issues, patient flow, and facilities management.
UofL Health is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. If you are a motivated and experienced professional looking to join a dynamic team, we encourage you to apply for this exciting opportunity.
