Medical Services Representative

1 week ago


Allentown, Pennsylvania, United States St. Luke's University Health Network Full time

St. Luke's University Health Network is proud to offer a rewarding career opportunity as a Financial Counselor.

About the Job

We are seeking a detail-oriented and customer-focused individual to join our team in providing excellent patient care and ensuring timely financial assistance processing.

Key Responsibilities
  • Provide prompt and courteous reception of customer/patient inquiries and accurate application processing for Financial Assistance
  • Ensure all Medicare patients have completed necessary documents within 48 hours or letters sent out, and accurately complete MSP Screens
  • Follow up with high-dollar patients without secondary coverage after Medicare
  • Evaluate patients for hospital Financial Assistance Program using Search America and obtain necessary documentation for Self Pay Accounts
  • Process PATHS close-out letters and refer patients to PATHS via I drive, documenting interactions
  • Answer Financial Counseling phone line and take messages daily, resolve billing inquiries, and update patient information
  • Accurately verify third-party payers and apply billing requirements and regulations
Requirements
  • High school graduate or equivalent required
  • One to two years of healthcare experience, preferably in billing or insurance-related field
  • Basic accounting and medical terminology skills, including ICD9, ICD10, and CPT coding
  • Knowledge of revenue cycle and accounts receivable, as well as billing requirements and financial counseling
Working Conditions

Monday-Friday, 8 AM - 4:30 PM; no nights, weekends, or remote work available; based at St. Luke's Center, Allentown, PA, with locations varying based on coverage needs in the Lehigh Valley area.

Compensation

$45,000 - $55,000 per year, depending on experience and qualifications.



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