Concierge Service Representative

2 weeks ago


Allentown, Pennsylvania, United States St. Luke's Hospital Full time
Job Description

The Concierge Service Representative plays a vital role in delivering exceptional patient care and support services. As a Representative, you will be responsible for providing personalized attention to patients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Provide outstanding customer service to patients, responding to their inquiries and concerns in a timely and professional manner.
  • Assist patients with scheduling appointments, testing, and other medical services.
  • Coordinate with practice-based team members to ensure seamless communication and care coordination.
  • Participate in quality improvement initiatives to enhance patient satisfaction and outcomes.
Requirements:
  • High School graduate or equivalent required.
  • Previous experience in a customer-facing role preferred.
  • Excellent communication and interpersonal skills.
Estimated Salary Range:

$55,000 - $70,000 per year



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