Customer Service Manager

7 days ago

Belvedere, California, United States Woodlands Market Full time

At Woodlands Market, we are seeking a talented Customer Service Manager to join our team. As a key member of our front end operations, you will be responsible for overseeing the smooth running of our stores in Kentfield, Tiburon, and San Francisco. Your primary goal will be to provide exceptional customer service, ensuring that every customer leaves our store with a positive experience.

Job Description

In this role, you will be responsible for:

  • Overseeing and authorizing customer returns, exchanges, merchandise credits, check authorization, charge sends, discretion discounts; assures the completion of all POS transactions and the proper control of all cash and media at the POS registers according to Company policies and procedures.
  • Coordinate Front End service coverage for cashiers and baggers.
  • Perform cashier and bagging duties as necessary.
  • Responsible for assisting in training of new cashiers and baggers.
  • Responsible for assisting in the preparation of daily deposits and change.
  • Ensures compliance of Company policies, procedures and practices and supports Company loss prevention efforts.
  • Oversees the productivity, breaks and daily scheduling of all cashiers and baggers.
  • Motivates, coaches and mentors customer service staff
  • Manages store in absence of Store or Assistant Store Manager
  • Works with management to address personnel and performance issues
  • Provides orderly maintenance and ordering of front end supplies.
  • Provide information to customers requesting special orders or out-of-stock items.

Requirements:

  • Effective customer service (service orientation etc).
  • In-depth knowledge of foods and store products.
  • Able to prioritize work and handle multiple, concurrent tasks.
  • Excellent verbal and customer service skills.
  • Ability to process information/merchandise through computer system and POS register system.
  • Ability to freely access all areas of the store including selling floor, stock area, and register area.
  • Ability to work varied hours/days as business dictates.

Benefits:

  • Competitive wages ($20-$23 per hour)
  • Comprehensive Health/Dental/Vision Insurance*
  • Full-time employees receive a generous benefits package including Health/Dental/Vision Insurance, 401(k), paid vacation and paid holidays
  • Holiday premium pay for time worked on recognized holidays
  • 20% store discount , 50% shift meal discount*
  • $40 subsidy towards non-slip shoes every 90 days.
  • Awesome, team-oriented environment
  • Opportunities for growth and development
    *Must meet minimum hours for some benefits/max lunch discount $6.00

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