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Restaurant Shift Manager

2 months ago

Bridgewater, New Jersey, United States Burger King Full time
Restaurant Shift Leader Job Description

As a Restaurant Shift Leader at Burger King, you will be responsible for overseeing all restaurant activities during your shift, ensuring smooth store operations, exceptional guest service, and adherence to company standards.

Key Responsibilities:
  • Lead by Example: Demonstrate self-awareness and ability to motivate self and others.
  • Proactive Feedback: Proactively seek and accept feedback.
  • Guest Focus: Understand the impact of job responsibilities on Guests, Team, and Restaurant Operations.
  • Brand Standards: Ensure adherence to brand standards for service, food quality, and safety.
  • Team Support: Create a supportive environment for team members to excel.
  • Guest Resolution: Interact with guests and resolve concerns promptly and effectively.
  • Employee Recognition: Treat employees with respect and recognition.
  • Cash Handling: Manage sales and labor tracking within Rackson systems.
  • Cash Control: Ensure cash handling procedures are followed by others.
  • Food Safety: Adhere to food and cash control guidelines.
  • Cleanliness: Maintain cleanliness, maintenance, and service standards to uphold brand image.
  • Shift Planning: Plan and execute shift operations efficiently.
  • Cost Control: Follow company guidelines for cost control and resource utilization.
  • Leadership: Lead with empathy, fairness, and a focus on teamwork.
  • Talent Development: Identify and develop talent for future roles.
  • Financial Acumen: Apply financial understanding to improve business decisions.
  • Operational Excellence: Manage shift activities for operational excellence.
  • Compliance: Ensure compliance with labor laws and regulations.
  • Supportive Culture: Support the success of the business hands-on as needed, whether by preparing food, serving guests, cleaning the store, or other duties.
Requirements:
  • Age: Must be at least 18 years of age.
  • Education: High school diploma or equivalent restaurant management experience.
  • Experience: Previous fast food restaurant experience required.
  • Language: Communication in English is required, Spanish comprehension helpful.
  • Skills: Fundamental requirements include reading, writing, math, and computer/POS skills.
  • Leadership: Strong leadership skills, including leading by example and remaining calm and professional in challenging situations.
  • Confidentiality: Ability to handle confidential information with discretion, looping in the right stakeholders for support when needed.
  • Adaptability: Willingness to learn all areas of restaurant operations & work multiple stations.
  • Attitude: Ability to display positive attitude and a genuine desire to make others happy and serve one another.
  • Treatment of Others: Ability to treat others with respect and care.
  • Communication: Strong communication skills, including verbal communication in Spanish and/or English.
  • Self-Motivation: Self-motivated and action-oriented.
  • Accountability: Attitude that embraces learning. Willing to admit when you made a mistake, take accountability, and fix the issue.
  • Availability: Prompt and regular attendance on assigned shifts - dependable and reliable.
  • Transportation: Must have reliable transportation to work and to company outside events / meetings.
  • Availability: Must be available and willing to work a variety of days/times including weekends, evenings, and holidays.
  • Physical Requirements: Lift, move, carry, and stack cartons up to 50 pounds from various heights to/from shelves. Stand for long periods of time. Frequently squat or stoop to reach items on low shelves or off the floor. Routinely reach overhead, forward, and underneath shelves, counter, tables, and kitchen equipment. Requires frequent motions of bending, wiping, sweeping, and mopping. Frequent exposure to fluctuating temperatures in areas such as cooler, freezer, and cooking sections of the restaurant. Hazards include, but not limited to, slipping, tripping, burns, cuts, abrasions, and falls.
  • Accommodations: Reasonable Accommodations: May be made to enable individuals with disabilities to perform the essential functions of the job.
What We Offer:
  • Competitive Salary: Competitive salary and bonus program.
  • Benefits: 401(k) with company match, Medical, dental, vision Insurance, Paid time off.
  • Development Opportunities: Ongoing career and leadership development, Scholarship opportunities.
  • Culture: People-first culture, Authentic, values-based leadership.

About Us:

Burger King is recognized as one of the top QSR operators in the US with a strong growth strategy and a commitment to values-based leadership. Putting people first is at the core of our company culture. Come be a part of our all-star team

Every day, more than 11 million guests visit Burger King restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, Burger King is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.