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Patient Resolution Specialist

1 month ago

Harrisburg, Pennsylvania, United States Apria Full time

About the Job

At Apria, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care.

We are looking for empathetic, thoughtful and compassionate individuals to meet the needs of our patients. The Patient Resolution Specialist will play a key role in providing excellent customer service and product information, solutions and relevant details to patients and providers.

Key Responsibilities:

  • Evaluate patient accounts to ensure timely reimbursement
  • Collaborate with field leadership, referrals and patients to drive account resolution
  • Manage relationships with customers and providers to deliver exceptional patient experiences
  • Perform follow-up to achieve timely reimbursement

Requirements:

  • 3-5 years' experience in healthcare/health insurance industry
  • Patient-Focused: You start with the patient and work backwards
  • Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities
  • Collaborative: You love teamwork and work well across functions and groups

About Us

Apria is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.