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Customer Outreach Specialist

2 months ago

Henderson, Nevada, United States Generation Consulting Full time
Job Overview

We are seeking a highly motivated and enthusiastic professional to join our community outreach and customer service team as a Customer Outreach Representative. This role is crucial to our company's success, as you will be the face of our clients in the local community, responsible for engaging with potential customers, driving revenue opportunities, and spreading awareness of their cause.

Key Responsibilities

  • Develop and maintain in-depth knowledge of our nonprofit clients' brands, outreach goals, and initiatives.
  • Plan and execute presentations to drive revenue and increase brand awareness.
  • Provide exceptional customer service to every potential donor, ensuring a positive and welcoming experience.
  • Cultivate new opportunities within assigned territories through onsite events and strategic partnerships.
  • Support the Customer Outreach Representative and Customer Management teams in achieving their goals.
  • Identify trends and potential opportunities for growth within the territory, driving business development and expansion.

Requirements

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
  • Previous experience in customer service, customer outreach, retail, sales, donor enrollment, or related fields.
  • Self-motivated, determined, and confident, with the ability to think on your feet and handle challenging situations.
  • Ability to work under pressure in a fast-paced environment, with a strong attention to detail and organizational skills.
  • Local travel is required, with a valid driver's license and reliable transportation.

About Generation Consulting

At Generation Consulting, we are passionate about helping our clients achieve their fundraising goals and make a meaningful impact in their communities. We are committed to providing exceptional service and support to our clients and their donors, and we are seeking a talented and dedicated individual to join our team.