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Child Support Case Specialist

2 months ago


Goldsboro, North Carolina, United States Veritas HHS LLC Full time
Job Description

Position Overview:

Veritas-HHS is seeking a dedicated Case Manager to provide essential Child Support Services. This role involves managing a diverse caseload to achieve favorable outcomes for clients, including establishing paternity and securing medical and child support court orders, while ensuring that parents fulfill their financial responsibilities.

About Veritas-HHS:

Veritas-HHS specializes in delivering consulting and operational support to health and human services agencies at both state and county levels. Our team comprises seasoned experts committed to addressing the complexities of enhancing service delivery amidst evolving policies and systems.

Our organizational culture is anchored in our mission and core values, emphasizing the importance of our workforce. We believe that prioritizing our people is fundamental to our success and contributes to a fulfilling work environment.

Mission: Engage in socially beneficial work, enjoy the process, and thrive.

Core Values: Integrity, innovation, quality of work, and collaborative customer service.

Benefits Offered:

  • Comprehensive Health Insurance
  • Dental and Vision Coverage
  • 401(k) Retirement Plan
  • Short-term and Long-term Disability Insurance
  • Life Insurance
  • Employee Assistance Program
  • Telehealth Services
  • Generous Paid Time Off
  • Nectar Rewards Program

Key Responsibilities:

  • Evaluate case information and determine subsequent actions in accordance with state regulations.
  • Conduct interviews, collect DNA samples, negotiate consents, and refer clients to community resources.
  • Draft legal documents and correspondence pertinent to each case.
  • Utilize state systems to maintain current case information and facilitate automated actions.
  • Perform annual reviews of assigned cases.
  • Initiate locating activities for cases as necessary.
  • Monitor personal performance through specialized reporting.
  • Address and resolve customer inquiries and complaints effectively.
  • Update state systems with new information and document customer interactions.
  • Take proactive measures to address customer concerns.
  • Execute other related duties as assigned.

This job description is not exhaustive and may encompass additional responsibilities as required. Employees are accountable for all duties associated with their position.

Qualifications:

  • A minimum of two years of experience in a legal or governmental case processing environment; experience with public interaction is preferred.
  • Education may be considered in lieu of experience.
  • Proven ability to communicate effectively, collaborate in a team-oriented environment, and commit to organizational goals and values.