Care Manager

2 weeks ago

Fairview Heights, Illinois, United States For Papas Sake Home Care For Familes LLC Full time
Job Description

For Papas Sake Home Care For Families LLC is seeking a highly skilled and compassionate Care Manager to join our team. As a Care Manager, you will play a vital role in providing exceptional personalized in-home care services to our clients.

Key Responsibilities:

  1. Coordinate and schedule quality and qualified field employees with clients to ensure their needs are met.
  2. Maintain current client services and intake of new clients to the agency.
  3. Communicate and update all client care information into the agency's Electronic Medical Record (EMR) system.
  4. Ensure clients' Activities of Daily Living (ADLs) and Instrumental Activities of Daily Living (IADLs) needs are met by all members of the interdisciplinary team.
  5. Participate in all general office administrative operations, including on-call responsibilities to ensure business continuity.
  6. Manage intake coordination tasks from all referral sources while continuing to seek new referral opportunities to support branch operational growth goals.
  7. Provide overall supervision of field caregivers and perform annual performance reviews to promote professional growth goals.
  8. Learn and familiarize yourself with the available workforce and their respective skill levels to effectively coordinate caregiver schedules based on client care needs and diagnosis.
  9. Manage client/contract satisfaction with the highest level of customer service standards, communication, and documentation.
  10. Ensure all forms of communication with clients, families, health plan providers, and caregivers are documented timely to promote continuity of care across all interdepartmental functions.
  11. Responsible for generating client care plan assessments and system updates.
  12. Conduct audit review of caregiver's daily documentation logs to ensure compliance with client's ADL and IADL needs.
  13. Build relationships with clients to encourage compliance with care plans and client safety.
  14. Orientate and supervise field caregivers to client care plans and provide remedial training and mentoring as needed.
  15. Assess caregivers' compliance and understanding to client care plans on a quarterly basis or as needed based on client's level of care and changes in conditions in between quarterly visits.
  16. Work with Recruitment and Compliance departments to communicate recruitment needs and ensure active caregivers are in compliance with state and federal annual health and training requirements.
  17. Manage time and attendance of caregivers and ensure daily compliance with Electronic Visit Verification (EVV) requirements for timely payroll and billing processing.
  18. Run reports and utilize data from EMR and Electronic File Storage System to manage KPIs.
  19. Follow Agency Policies and Procedures
  20. Ensure all HIPAA regulations are adhered to.
  21. All other duties as assigned.

Requirements:

  • Education: College degree preferred or equivalent work experience.
  • Travel: Travel will be required for business purposes. Employees must have a valid driver's license issued by the state in which they work and a satisfactory driving record.
  • Work Experience:
  • A specific understanding of geographical/cultural requirements of branch office is preferred.
  • Ability to use computerized systems.
  • Satisfactory verbal and written communication skills.
  • Ability to work well under pressure.

Additional Requirements:

Bi-lingual – English/Spanish a plus.

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