Glass Industry Support Specialist

4 days ago


Tampa, Florida, United States Mygrant Glass Full time
Customer Service Representative Job Description

This role is ideal for individuals who excel at building strong relationships with customers and possess excellent communication skills. As a Customer Service Representative at Mygrant Glass, you will be responsible for providing top-notch service to our clients, responding to their inquiries, and resolving any issues that may arise.

Responsibilities:
  1. Process customer orders and returns with attention to detail and timeliness.
  2. Handle daily cash, credit card, and check deposits accurately and efficiently.
  3. Assist with inventory management and interact with operation warehouse inventory control.
  4. Communicate effectively with customers via phone and in-person.
  5. Manage customer accounts with discretion and escalate concerns when necessary.
  6. Address customer complaints and provide solutions and alternatives within set timeframes.
  7. Document customer interactions, process accounts, and maintain accurate records.
  8. Manage high volumes of incoming phone calls with professionalism.
Requirements:
  • Professional telephone and people skills.
  • Clear and effective communication.
  • Organizational and multitasking abilities.
  • Microsoft product knowledge.
  • Typing speed of 30 wpm (preferred).
  • Teamwork and collaboration skills.
  • Conflict resolution expertise.
  • Willingness to learn and adapt.
  • Patience and attentiveness.
  • Excellent time management and follow-through.
Compensation and Benefits:
  • Estimated Salary: $50,000 - $60,000 per year.
  • Comprehensive Health Insurance.
  • Flexible Spending Plan.
  • Health Savings Plan.
  • Dental Insurance.
  • Vision Insurance.
  • Paid Time Off.
  • Paid Sick Time.
  • Paid Holidays.
  • 401K/with Matching.


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