Glass Industry Support Specialist
4 days ago
This role is ideal for individuals who excel at building strong relationships with customers and possess excellent communication skills. As a Customer Service Representative at Mygrant Glass, you will be responsible for providing top-notch service to our clients, responding to their inquiries, and resolving any issues that may arise.
Responsibilities:- Process customer orders and returns with attention to detail and timeliness.
- Handle daily cash, credit card, and check deposits accurately and efficiently.
- Assist with inventory management and interact with operation warehouse inventory control.
- Communicate effectively with customers via phone and in-person.
- Manage customer accounts with discretion and escalate concerns when necessary.
- Address customer complaints and provide solutions and alternatives within set timeframes.
- Document customer interactions, process accounts, and maintain accurate records.
- Manage high volumes of incoming phone calls with professionalism.
- Professional telephone and people skills.
- Clear and effective communication.
- Organizational and multitasking abilities.
- Microsoft product knowledge.
- Typing speed of 30 wpm (preferred).
- Teamwork and collaboration skills.
- Conflict resolution expertise.
- Willingness to learn and adapt.
- Patience and attentiveness.
- Excellent time management and follow-through.
- Estimated Salary: $50,000 - $60,000 per year.
- Comprehensive Health Insurance.
- Flexible Spending Plan.
- Health Savings Plan.
- Dental Insurance.
- Vision Insurance.
- Paid Time Off.
- Paid Sick Time.
- Paid Holidays.
- 401K/with Matching.
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