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Technology and Automation Specialist

2 months ago

Irving, Texas, United States DEFENDERS Full time

About Defenders:

Defenders has been a leader in helping protect and connect families, businesses, and communities for over 140 years. As a pioneer in the industry, we continue to innovate and deliver products and services that help protect life and valuables. Our mission is clear: we help save lives for a living.

Job Title: Technology and Automation Specialist

Job Summary:

We are seeking a skilled Technology and Automation Specialist to enhance our Business Intelligence, Talent Management, Inclusive Diversity & Belonging, and Organizational Development & Effectiveness initiatives. The successful candidate will leverage data-driven insights and efficient automation processes to support strategic goals and foster cross-departmental collaboration.

Key Responsibilities:

  • Data Collection, Analysis and Reporting:
    • Collect and analyze data regarding TM/IDB efforts to inform strategic decisions
    • Develop and maintain dashboards to visualize progress, performance, and areas for improvement
    • Ensure dashboards are user-friendly and accessible to stakeholders at all levels
    • Provide actionable insights to support strategic initiatives and continuous improvement
  • Workflow Automation:
    • Implement and manage automation processes to streamline workflows and enhance efficiency
    • Design and optimize automation workflows for various processes within the department
    • Utilize SharePoint lists and MS Forms for effective data collection, management, and process automation
    • Automate transfer of data from non-Microsoft systems
  • LMS & Talent System Backup Support:
    • Provide backup support for the Learning Management System (LMS) and other talent systems
    • Author new and update existing reports in Oracle Transactional Business Intelligence (OTBI)
    • Assist in troubleshooting and resolving system-related issues

Requirements:

  • Minimum of 3 years of experience in data analysis, reporting, and automation
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration skills
  • Experience developing approaches to communicate product enhancements and changes to a broad audience
  • Experience with OTBI and Oracle HCM's Learning Management and Talent Management System is a plus