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Front Desk Representative

2 months ago

Goleta, California, United States Marriott International, Inc Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Marriott International, Inc. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:
  • Guest Check-In/Check-Out: Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys. Process all check-outs, including resolving any late and disputed charges.
  • Payment Processing: Process all payment types, including room charges, cash, checks, debit, or credit.
  • Guest Communication: Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Room Preparation: Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Parking and Transportation: Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
  • Reporting and Administration: Run daily reports, identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system.
Requirements:
  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: No related work experience required.
  • License or Certification: None required.
Preferred Qualifications:
  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: No related work experience required.
  • License or Certification: None required.
Benefits:

We offer a competitive salary, health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits.

Marriott International is an equal opportunity employer and welcomes applications from diverse candidates.