Supervisor of Behavioral Health Services

4 weeks ago


Waukesha, Wisconsin, United States ProHealth Care Full time
Job Summary:

The Supervisor of Behavioral Health Services is responsible for the ongoing, effective operation of behavioral health services provided by the Outpatient and Integrated Behavioral Health Services departments. This includes the provision of appropriate clinical services delivered to persons who seek behavioral health screening, urgent or emergent assessments, psychiatric admission, and consultation. These services integrate into the overall functioning of the PHC system.

Key Responsibilities:

Monitor satisfaction survey scores and patient comments for trends, and communicate to staff
Participate in proactive development and assure implementation of new strategies to improve the customer experience. Respond to customer complaints - investigate, correct, and perform service recovery
Act as a practitioner, educator, supervisor, consultant, researcher, and clinical expert that provides and improves care for Behavioral Health, and works to enhance and improve the clinical skills of the members of the department
Interact and collaborate with department staff, patients, physicians, and leaders to ensure timely resolution of inter-departmental issues
Monitor the clinical services being provided by the department for quality, consistency, and efficiency
Facilitate compliance with The Joint Commission, CMS standards, DHS program certification requirements, and external measures through leadership, mentoring, role modeling, and expert consultation
Contribute to the development of resources identifying Behavioral Health services within the greater community for the department
Assist department staff with the development and structuring of plans for clinical and vocational growth and development, to incorporate individual and departmental goals
Provide direct clinical supervision as needed toward completion of supervised practice hours for credentialing purposes
Provide input to Manager and Director for capital, operating, and staffing budgets. Provide fiscal oversight of allocated resources, assets, and expenses. Make recommendations to adjust for variations in projected budget income caused by fluctuating volumes and other external forces
With input and support from the Manager and Director, responsible for effective hiring, orientation, training, mentoring, and coaching of staff, to ensure a well-trained, high-performing team

Requirements:

Master's Degree
Licensed Clinical Social Worker (LCSW)
Substance Abuse Counselor, preferred
4+ years of experience
Business background, highly desirable
Valid driver's license

About ProHealth Care:

ProHealth Care is an equal opportunity employer and is committed to an inclusive work environment and values the perspectives of our people. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability

Why Work at ProHealth Care:

We have nearly 5,000 dedicated clinical and non-clinical employees and physicians who work together every day to serve the health and well-being of our community. At ProHealth Care, everyone contributes to the care our patients receive. And, everyone is treated with kindness and respect in our welcoming environment

What We Offer:

Engaging and community-focused culture
Competitive salaries
Opportunity for professional career growth
Robust benefits including: generous PTO; choices in insurance; HSA; tuition reimbursement; immediate 401K match; discounted tickets to various entertainment, social, and sporting events

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