Service Excellence Associate
2 months ago
We are on the lookout for a friendly and engaging Customer Service Agent to join our team at Summit Lending. This role offers a fantastic opportunity to connect with diverse individuals, resolve challenging issues, and enhance the overall customer experience.
Compensation:
$40,000 - $60,000 annually
- Utilize customer interaction scripts to navigate complex situations and escalate to a supervisor when necessary.
- Manage customer accounts and ensure they are updated with the latest information.
- Respond to incoming customer inquiries regarding products, services, and general concerns.
- Document customer interactions and follow up to ensure satisfaction with our services.
- Identify recurring customer challenges and communicate them to the team for resolution.
- Generate quality leads for the sales team, aiming for 15+ per week.
- Meet and strive to exceed sales performance targets.
- Prepare for NMLS certification.
- Previous experience in a customer-focused environment.
- High school diploma, G.E.D., or equivalent qualification.
- Exhibit strong communication, active listening, and interpersonal skills.
At Summit Lending, we pride ourselves on being more than just a workplace; we are a community. Joining our team means becoming part of a supportive family where every member is valued.
Our Core Values guide our operations:
- Experience is Everything: We are dedicated to providing outstanding service to each client.
- Relationships, Not Transactions: We focus on fostering enduring connections with clients and colleagues.
- Get Better Every Day: We are committed to ongoing improvement.
- Own The Moment: We embrace opportunities and take accountability for our actions.
- It's All About People: We recognize the worth of every individual we engage with.
If you are seeking a fulfilling career where you can grow, be supported, and become part of a family, Summit Lending is the ideal place for you.
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