Digital Experience Lead

2 weeks ago


Springfield, Massachusetts, United States Massachusetts Mutual Life Insurance Company Full time
Opportunity Overview

We are seeking an experienced leader to join our team as a Digital Experience Lead. This is an exciting opportunity to drive digital transformation and lead the development of our Worksite digital experience strategy.

Key Responsibilities
  • Lead the development and execution of the Worksite digital experience strategy and omnichannel service delivery
  • Partner with senior leaders to ensure alignment on strategy, technology, and customer experience across all channels
  • Act as a digital and customer experience champion, providing expertise and guidance to the team
  • Collaborate with the leadership team and partners to build and execute our mission
  • Optimize the business's customer website and apps for usability, traffic, and customer satisfaction
  • Develop and implement a strategic vision and roadmap for digital customer experience across all channels
  • Engage with customers to gain feedback and input on active development and roadmap
  • Partner with the broader organization to align short and long-term needs of enterprise customers with Worksite's ongoing strategy
  • Measure customer satisfaction and gather feedback to inform continuous improvement opportunities
Requirements
  • 10 years of progressive digital product and customer success experience
  • 5+ years of leadership experience as part of high-performing teams
  • Demonstrated ability to lead and drive change and culture while bringing the organization along the journey
  • Excellent communication and interpersonal skills, both written and oral, to succeed in a fast-paced team environment
  • Ability to influence and navigate a matrixed organization
What to Expect

As a Digital Experience Lead at MassMutual, you can expect:

  • Regular meetings with the Head of Worksite and leadership team
  • Focused one-on-one meetings with your manager
  • Access to mentorship opportunities
  • Networking opportunities with Business Resource Groups
  • Access to learning content on Degreed and other informational platforms
Why Join Us

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. We are a company of people protecting people, and we welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.



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