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Customer Service Representative
2 months ago
The Cary Company is seeking a highly motivated and customer-focused individual to support our Charlotte, NC office as a Customer Relations Specialist. This role is perfect for those who thrive on managing multiple tasks while providing exceptional customer service.
Key Responsibilities- Drive repeat business by prioritizing exceptional quality of service, responding promptly and professionally to customer inquiries via phone and email.
- Efficiently process orders and transactions, ensuring accurate and timely order fulfillment by collaborating with the sales and warehouse teams.
- Track and update customers on order status and delivery timelines by coordinating with logistics and shipping partners.
- Improve overall customer experience and service efficiency by collaborating with cross-functional teams.
- Resolve customer complaints, concerns, and issues in a diplomatic and effective manner.
- Maintain accurate and organized customer records in the CRM program.
- Recommend new products or services by identifying relevant features and benefits.
- Be a forward thinker by continuously seeking opportunities to enhance customer satisfaction and loyalty.
- Bachelor's degree in a business-related field.
- Proven experience in a customer service role is a plus.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Proficiency in using customer service software and Microsoft Office Suite.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Detail-oriented with a high level of accuracy in order processing.
The Cary Company is a privately owned company with a strengths-based approach, working to leverage what employees like to do and are good at doing. We have a beautiful newly renovated corporate office/warehouse in Addison and a fun, upbeat culture, providing a comfortable work/life balance and a supportive team environment.
We pride ourselves on our customer-centric and professional team, powered by JazzHR.
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