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Customer Support Specialist Pet

2 months ago

Quincy, Illinois, United States VetJobs Full time
Job Title: Customer Support Specialist Pet

We are seeking a highly skilled and experienced Customer Support Specialist to join our team at our Quincy, IL location. This is a Monday through Friday in-office role, 7 AM to 4 PM.

Job Summary:

The Customer Support Specialist will be responsible for coordinating efforts with sales, production, trucking, warehouse, inventory management, formulations, and quality assurance to meet customer needs and expectations.

Key Responsibilities:
  • Provide exceptional customer service, including order taking, order entry and processing, handling initial customer complaints, and resolving product returns, credit, and debit memos.
  • Communicate product and pricing information as requested and detail products as required.
  • Monitor accounts receivable and generate reports for customer history and product sales information.
  • Communicate market trends and supply issues to the sales team.
  • Investigate and resolve shipping, pricing, and order entry errors.
  • Facilitate the Formulations department in communicating changes to existing formulas and setting up new formulas for new/existing customers.
  • Work closely with production facilities to coordinate production, logistics, availability, and communicate as necessary to customer, sales, etc.
  • Monitor customer orders to help predict market trends and communicate information to purchasing, pricing, and sales.
Requirements:
  • Bachelor's degree preferred, but not required.
  • One or more years of experience in Customer Service and/or Sales Support.
  • Superior verbal and written communications, problem-solving, and organizational skills.
  • Demonstrated ability to handle multiple tasks and prioritized work load.
  • Strong computer skills, preferably with Microsoft Office applications.
  • Extensive keyboard and telephone use, sitting for extended periods of time.

We encourage you to apply if you don't meet every requirement listed. We are excited to find the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check.