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Customer Experience Representative

1 month ago


Troutdale, Oregon, United States Carter'sOshKosh Full time

Carter's, the leading children's apparel retailer in North America, is seeking a Seasonal Associate to join our team. As a Seasonal Associate, you will play a crucial role in providing exceptional customer service and ensuring a positive shopping experience for our valued customers.

Company Overview

Carter's is a dynamic company with a rich history of innovation and commitment to quality. Our brands, including Carter's and OshKosh B'gosh, are recognized globally for their excellence and style. We pride ourselves on creating a welcoming and inclusive environment that values diversity and optimizes skills and talents.

We offer a competitive salary range of $12-$15 per hour, depending on location and experience, as well as a range of benefits that make life better, including part-time health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and much more.

Job Description

As a Seasonal Associate, your primary responsibilities will include:

  • Welcome customers with a warm greeting and provide assistance with product styles, features, and benefits
  • Confidently and proactively resolve issues for customers and balance multiple customers in a busy retail environment
  • Meet customer needs by assisting with omnichannel transactions as needed to ensure a positive shopping experience
  • Execute and expedite point of sale/register transactions
  • Complete floor replenishment and shipment as needed
  • Articulate current promotional events and the brand loyalty program to customers
  • Minimize store loss by providing exceptional customer service and maintaining a safe, clean store
Required Skills and Qualifications

To be successful in this role, you will need:

  • A positive and solutions-oriented mindset
  • Demonstrated customer service and engagement skills
  • Effective and professional verbal and written communication skills
  • The ability to manage multiple tasks at once
Benefits

We offer a comprehensive range of benefits that make life better, including:

  • Part-time health benefits
  • Mental health benefits
  • A 30% discount on our brands
  • Referral bonuses
  • Advance You Program helps earn a GED or a bachelor's degree tuition-free or learn English as a second language
  • The opportunity to learn and build skills and grow as an individual
  • Development programs to help you grow in your current role and beyond