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Customer Engagement Specialist

2 months ago

Lakewood, California, United States First Financial Credit Union Full time

Client Services Associate at First Financial Credit Union

If you possess a vibrant personality, enjoy interacting with clients, and excel in a service-oriented environment, then you will discover a remarkable opportunity with First Financial.

Joining First Financial Credit Union as a Full-Time Client Services Associate means becoming part of a team of committed, self-driven professionals who take pleasure in assisting others while working in a cooperative and forward-thinking atmosphere. We take pride in our achievements and strive daily to create positive outcomes for our clients, our teams, and ourselves.

In your role as a Client Services Associate, you will leverage your previous experience with new accounts and loan offerings to assist members of the educational community in achieving their financial aspirations. This position is ideal for seasoned Personal Bankers, Financial Service Representatives, and Banking Specialists.

Your responsibilities will include providing information to members and potential members regarding all credit union accounts, services, and products. You will enhance your expertise with new accounts and loan offerings, including consumer, auto, and real estate products. Engage with clients over the phone to address concerns and promote services and products. Additionally, you will support branch operations through backup teller activities, including cash handling.

Our Culture

At the core of our identity is our commitment to acting in the best interests of our members, employees, and the California educational community. By understanding and addressing the needs of our membership, we have established ourselves as their trusted advisor. We prioritize our members' overall experience and empower our employees to assist members in realizing their financial goals. Consequently, we focus on hiring individuals who align with our values and culture.

We are dedicated to serving the educational community, treating our internal members—our talented staff—with the utmost respect and exceptional service standards.

At the credit union, we believe that talent and attitude are as crucial as skills and experience. Therefore, we seek talented individuals who share our vision, passion for the educational community, and commitment to delivering outstanding service with the right mindset.

We value a healthy work/life balance and strive to retain our employees. We recruit motivated individuals whom we train to excel in their roles, all within an environment that fosters growth and advancement.

Benefits

We offer a range of exceptional benefits, including:

  • Medical, Dental, and Vision coverage
  • Vacation time for Union employees (accruing from day one) available after one year of service
  • Additional Vacation Service awards for every five years of service (up to four weeks)
  • 401(k) plan with 5% Safe Harbor Employer Contributions
  • Gain Sharing (Profit Sharing)
  • Additional Incentives and Recognition based on performance
  • Special Product Pricing (discounted loan rates and interest on accounts with no minimum balance)
  • Frequent employee appreciation and recognition events
  • Opportunities to win all-expenses-paid trips

Community Commitment

Our dedication to the educational community distinguishes us from larger banks and other credit unions. Our staff and volunteers (Board Members and Supervisory Committee) actively contribute hours to local schools each year. Furthermore, we give back in various ways, including:

  • Donations to local schools from both members and staff
  • Teacher Grants, Classroom Supplies Grants, Teaching Credential Grants, and Scholarships for Graduating High School Seniors (and those pursuing further education)
  • Community involvement with local charities

Our Legacy

We take immense pride in serving the financial needs of the California educational community. Founded by educators for educators, we have remained committed to this mission for over 85 years.

We continue to focus on educators, maintaining a charter and mission statement that emphasizes our dedication. Our Board of Directors comprises current and retired educators, ensuring that the educational community remains our priority.

For over 85 years, we have provided better value to our members, consistently demonstrating our commitment through time- and money-saving products and services tailored to the needs of the California educational community.

We operate multiple branches across Southern California, serving various counties.

Career Opportunities

We are seeking talented individuals who share our vision, passion for the educational community, and commitment to delivering exceptional service while prioritizing the best interests of our members.