Customer Service Representative

2 weeks ago


Salem, Oregon, United States Sherwin-Williams Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and achieving sales goals.

Key Responsibilities
  • Provide excellent customer service, answering questions and resolving issues in a timely and professional manner
  • Build trust relationships with customers, understanding their needs and presenting relevant products and services
  • Process sales transactions accurately and efficiently, following company policies and procedures
  • Meet and exceed sales goals, maintaining a high level of productivity and efficiency
  • Stay up-to-date on product knowledge, including features, benefits, and applications
  • Maintain a clean and organized store environment, adhering to company standards
  • Assist with inventory management, including receiving, stocking, and rotating merchandise
  • Participate in visual merchandising, including setting up displays and maintaining store appearance
  • Collaborate with colleagues to achieve team goals and objectives
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • At least one year of experience in a customer-facing role, preferably in retail or sales
  • Ability to read, write, and communicate effectively in English; bilingual skills a plus
  • Ability to lift up to 50 pounds frequently and up to 70 pounds occasionally
  • Availability to work a variety of shifts, including evenings and weekends
Preferred Qualifications
  • Valid driver's license
  • Previous experience working in a delivery, retail, or customer service position
  • Knowledge of paint and paint-related products
  • Experience operating tinting and mixing equipment

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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