Store Customer Experience Specialist

3 days ago


Englewood, Florida, United States Sherwin-Williams Full time

Job Summary

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We are looking for a motivated and customer-focused individual to join our retail team at Sherwin-Williams as a Store Customer Service Specialist. In this role, you will be responsible for providing exceptional customer service, answering questions about our products, and recommending solutions to meet customers' needs.

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Key Responsibilities

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  • Provide excellent customer service, responding to customer inquiries and resolving issues promptly and professionally">
  • Answer questions about our products, including features, benefits, and applications">
  • Recommend solutions to meet customers' needs, based on their project requirements and product knowledge">
  • Work effectively in a fast-paced retail environment, prioritizing tasks and managing multiple responsibilities simultaneously">
  • Develop and maintain relationships with regular customers, providing personalized support and recommendations">
  • Contribute to a positive and supportive team environment, promoting a culture of excellence and customer satisfaction">
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Requirements

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To be successful in this role, you will need:

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  • Excellent communication and customer service skills">
  • Ability to work effectively in a fast-paced retail environment">
  • Strong product knowledge, gained through training and experience">
  • Basic math skills, with accuracy and attention to detail">
  • Able to lift up to 25 pounds, with frequent standing and walking">
  • Availability to work flexible hours, including evenings and weekends">
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What We Offer

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In return for your hard work and dedication, we offer:

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  • A competitive salary of $50,000 - $70,000 per year, depending on location and experience">
  • A comprehensive benefits package, including medical and dental insurance, 401(k) matching, and paid time off">
  • Ongoing training and development opportunities, to help you grow and succeed in your role">
  • A collaborative and supportive team environment, promoting a culture of excellence and customer satisfaction">
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About Us

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Sherwin-Williams is a leading manufacturer and distributor of paint, coatings, and related products. Our retail stores provide expert advice and support to customers in selecting the right products for their projects.



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