Customer Experience Specialist
3 weeks ago
The ideal candidate will possess excellent communication skills, both written and verbal, and have the ability to work effectively in a fast-paced office environment. You will also be proficient in operating a desktop computer and routine software programs, including the Utility Billing system.
In this role, you will:
- Answer customer inquiries in person, on the phone, by mail or electronically.
- Maintain records and reports for accounts in a non-pay status and for meters to be disconnected.
- Assist customers to resolve minor problem accounts; make routine adjustments to customer accounts as appropriate.
- Receive Utility Bill payments, negotiate partial payment amounts, and delinquency payment extensions.
- Maintain daily-automated cash receipt functions related to bank drafting, lockbox service, and other electronic forms of payment.
- Maintain records of monies received and issue appropriate receipts.
- Investigate billing errors and resolve customer complaints relating to such errors.
- Sort, review, and balance receipts daily; prepare accurate detailed reports of collections.
Requirements:
To be successful in this role, you will need:
- A High School Diploma or equivalent (GED) and one (1) year of related experience; or the equivalent in education, training, and experience.
- Possession of a valid, State of Florida driver's license to operate the motor vehicle operated; typically, Class "E".
- Knowledge of District regulations, rules, procedures, and functions relating to utility accounts and billing.
- Knowledge of basic accounting and bookkeeping procedures.
- Ability to communicate effectively both orally and in writing.
- Ability to make computations and tabulations with speed and accuracy.
- Ability to operate a desktop computer and routine software programs.
Salary Range: $27.49 - $43.98 Hourly
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