Customer Experience Specialist

3 weeks ago


Englewood, Florida, United States Englewood Water District Full time
You are a detail-oriented and customer-focused individual who is looking for a challenging and rewarding career opportunity. We are seeking a highly motivated and experienced Customer Service Representative to join our team at the Englewood Water District. As a key member of our Utility Billing Office, you will be responsible for providing exceptional customer service, resolving customer inquiries, and maintaining accurate records.

The ideal candidate will possess excellent communication skills, both written and verbal, and have the ability to work effectively in a fast-paced office environment. You will also be proficient in operating a desktop computer and routine software programs, including the Utility Billing system.

In this role, you will:
  • Answer customer inquiries in person, on the phone, by mail or electronically.
  • Maintain records and reports for accounts in a non-pay status and for meters to be disconnected.
  • Assist customers to resolve minor problem accounts; make routine adjustments to customer accounts as appropriate.
  • Receive Utility Bill payments, negotiate partial payment amounts, and delinquency payment extensions.
  • Maintain daily-automated cash receipt functions related to bank drafting, lockbox service, and other electronic forms of payment.
  • Maintain records of monies received and issue appropriate receipts.
  • Investigate billing errors and resolve customer complaints relating to such errors.
  • Sort, review, and balance receipts daily; prepare accurate detailed reports of collections.

Requirements:

To be successful in this role, you will need:
  • A High School Diploma or equivalent (GED) and one (1) year of related experience; or the equivalent in education, training, and experience.
  • Possession of a valid, State of Florida driver's license to operate the motor vehicle operated; typically, Class "E".
  • Knowledge of District regulations, rules, procedures, and functions relating to utility accounts and billing.
  • Knowledge of basic accounting and bookkeeping procedures.
  • Ability to communicate effectively both orally and in writing.
  • Ability to make computations and tabulations with speed and accuracy.
  • Ability to operate a desktop computer and routine software programs.

Salary Range: $27.49 - $43.98 Hourly

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