Assistant General Manager

9 hours ago


Allison Park, Pennsylvania, United States Taymax Group Full time
Job Summary

We are seeking a highly motivated and experienced Assistant General Manager to join our team at Taymax Group. As an integral member of our team, you will be responsible for assisting in the oversight of club operations to ensure an exceptional member experience.

Key Responsibilities
  • Assist in recruiting, hiring, training, and developing a high-performing staff.
  • Maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring staff follows superior customer service guidelines.
  • Assist with staff management and provide backup support to the Club Manager as needed.
  • Schedule and supervise staff to ensure all shifts are regularly covered.
  • Ensure staff provides exceptional customer service at all times.
  • Assist in resolving or escalating employee issues or concerns.
  • Process weekly employee payroll as needed.
  • Provide backup support for absent employees.
  • Lead by example with involvement in all front desk activities.
  • Greet members and guests, providing exceptional customer service.
  • Answer phones in a friendly manner and assist callers with various questions.
  • Check members into the system, tour, and sign up new members, log amenities, and communicate updates or events.
  • Facilitate member requests and help resolve member issues and questions.
  • Oversee cleanliness and maintenance of the club.
  • Ensure the safety of employees, members, and club property by identifying equipment or facilities in need of repair and communicating to the Club Manager and Facilities Maintenance team.
Requirements
  • Must be 18 years of age or older and have a high school diploma/GED equivalent.
  • One year of customer service experience, preferably in a similar gym or retail environment.
  • Basic computer proficiency (Microsoft Suite) and the ability to learn systems quickly.
  • Solid supervisory, diplomacy, and listening skills.
  • Hard working, enthusiastic, and energetic, with a passion for health and fitness.
  • Strong customer service and problem resolution skills.
  • Ability to work independently and as part of a team.
  • Valid driver's license, acceptable driving record, and own reliable means of transportation.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to lift up to 50 pounds.
  • Occasional exposure to toxic chemicals.


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