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As a Pharmacy Technician Trainee, you will be a key member of our collaborative team, bringing your skills and expertise to build a service-conscious pharmacy team that consistently develops great relationships with patients. You will help us exceed expectations, meet needs, and provide safe, accurate, and efficient care to achieve the best patient, team member, and company outcomes.
Job Responsibilities- Welcome patients and immediately acknowledge them with compassion and a smile at all pharmacy entry points.
- Model excellent patient care by respecting, engaging, and enthusiastically meeting or exceeding all patient needs, including processing orders in person and by phone, directing patients to products and merchandise, and referring appropriate questions concerning prescriptions and over-the-counter medicine to the pharmacist.
- Maintain a neat and clean work environment to ensure that company and government requirements are met.
- Assist team members with tasks to ensure the department runs efficiently.
- Use the pharmacy computer to complete all actions necessary to maximize efficiency and provide optimal patient care at drop-off, will call, drive-thru, phone, filling, and order receiving, including but not limited to: searching for patients and profiles, determining dates of fill and pick-up, determining prescriptions sent to Central Fill, quoting cash prices of prescriptions, checking on-hand counts of medications, and entering invoices.
- Assist the team on action plans to improve outcomes using knowledge of all appropriate service and business metrics.
- Assist in the execution of all company initiatives and programs.
- Complete required training programs and accompanying exams.
- Follow all company, state, and federal policies, laws, and regulations, including HIPAA and Pseudoephedrine sales.
- Finalize sales using a cash register according to established procedures, including point-of-sale policies.
- Transcribe data from prescriptions accurately to generate a custom label for the customer.
- Assist with maintaining proper inventory levels by ordering, receiving, stocking, and rotating drugs and other supplies per company policy and procedure.
- Answer the telephone in a polite and timely manner, ensure accurate information is exchanged, and the customer is satisfied.
- Resolve customer questions and concerns by communicating effectively with the customer and the management team and support staff in an efficient manner.
- File written prescriptions daily.
At Giant Eagle Inc., we are more than just food, fuel, and convenience. We are a family of diverse and talented team members who strive to create a nurturing environment that offers countless career opportunities to grow. Deep caring and solid family values are what make us one of the top workplaces for jobs in the Greater Pittsburgh, Cleveland, Columbus, and Indianapolis areas. From our warehouses to our GetGo's, our grocery stores, and our corporate home office, we are working together to put food on shoppers' tables and smiles on their faces. We invite you to join our Giant Eagle family and start a lasting career with us.
