Operations Manager
2 days ago
Michaels Stores is seeking a highly skilled and experienced Operations Manager to lead our store operations and drive sales and profits. As a key member of our leadership team, you will be responsible for managing the day-to-day operations of the store, including inventory management, visual merchandising, and customer service.
Key Responsibilities- Assist the Store Manager in planning and executing store workload, including scheduling and inventory management.
- Lead and manage adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and regulations.
- Support and participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
- Achieve key performance indicators (KPIs) and manage team members to achieve their role KPIs.
- Manage visual merchandising standards in store and execute feature space and seasonal layouts.
- Manage and execute inventory management processes in store.
- Manage and execute merchandise operations and Omni channel processes.
- Manage and execute shrink and safety programs.
- Train, observe, and coach team members to achieve results and participate in the performance management process.
- Interact with others in an accepting and respectful manner and promote commitment to the organization's vision and values.
- Serve as Manager on Duty (MOD) and acknowledge customers, help locate products, and provide solutions.
- Cross-trained in Custom Framing selling and production and assist with Omni channel processes.
- Retail management leadership experience.
- Public retail store setting with climate-controlled areas and some outdoor work.
Michaels Stores is an Equal Opportunity Employer and is committed to providing reasonable accommodations for individuals with disabilities. If you require a reasonable accommodation, please contact Customer Care at 1-800-642-4235.
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