Store Operations Leader
7 days ago
Overview:
Are you ready to embrace a role that transcends mere employment? Join the Smoothie King family and transform your career into a meaningful journey.
Since our inception in 1973 as the first nutritional Smoothie franchise, we have been dedicated to motivating individuals to pursue a healthy and active lifestyle.
Hire exceptional talent, utilize premium ingredients, and blend with intention.
Position Summary:
We are in search of a mission-driven Store Operations Leader to become a vital part of our growing team and serve as a key representative of our brand.
In this capacity, you will be tasked with nurturing a supportive environment that promotes teamwork within the store, ensuring an unwavering dedication to operational excellence.
The Store Operations Leader will enhance the capabilities of the team to deliver the 'Smoothie King Experience' for both team members and customers, formulating effective strategies to drive positive results while balancing other corporate objectives, with a focus on strategic, operational, and leadership excellence.
Key Responsibilities:
Team Management:
Oversee the comprehensive management of the team, including recruitment, onboarding, and scheduling.
Develop and execute a consistent strategy for attracting, sourcing, and integrating team members who resonate with our mission and possess a passion for service.
Organize and plan shifts to meet the needs of both team members and customers.
Clearly delegate tasks to ensure the effective operation of your store.
Training and Development:
Equip team members with the necessary knowledge, skills, and abilities to achieve excellence.
Ensure team members are well-prepared for success by strategically scheduling, communicating, and conducting training sessions to minimize disruption to the customer experience.
Support team member career advancement by recognizing potential career paths, providing mentorship, and facilitating internal mobility.
Ensure the store has a certified trainer to lead training for new team members.
Operational Excellence and Continuous Improvement:
Utilize appropriate systems to consistently deliver the Smoothie King Experience and provide guidance for ongoing enhancement.
Employ operational tools such as P&L statements, daily checklists, cash & deposit logs, and inventory management tools to achieve operational excellence.
Share key information on the daily plan so Team Captains can effectively manage shifts.
Oversee cash activities for the store and verify and reconcile cash and time logs for accuracy and coaching opportunities.
Sales and Inventory Management:
Ensure optimal product placement and quantities to drive sales growth while minimizing waste.
Assess store environment and Key Performance Indicators (KPIs) to identify issues, concerns, and opportunities for improvement and adjust strategies accordingly.
Develop local marketing initiatives to support brand objectives, including community outreach through marketing and special events.
Establish a weekly inventory plan and maintain inventory flow using point-of-use, front stock, back stock, and replenishment signals.
Ensure the store is set and maintained to expectations and adjusted appropriately to meet specific needs using pars and plan-o-grams.
Culture and Team Engagement:
Foster a positive workplace atmosphere, encourage open communication, and promote team member involvement in decision-making processes.
Lead the team by establishing clear performance expectations, providing regular feedback and coaching, and conducting performance reviews.
Recognize and celebrate individual and team achievements using existing recognition tools and programs, while also exploring new and innovative methods of acknowledgment.
Own, advocate for, and drive the implementation of company guidelines through action planning and inspire the team to meet standards in alignment with our brand vision.
Core Competencies:
CORE VALUE
DEFINITION
LEVEL - SR / MGR
We Are Better Together
Demonstrates the ability to collaborate effectively with others both within the team and across functions to achieve departmental and brand goals.
Values diverse perspectives and fosters an environment where all team members feel a sense of belonging, are valued for their differences, and are empowered to contribute freely.
- Leads initiatives to enhance team engagement and effectiveness.
- Approaches challenging team dynamics with optimism and an open mind, focusing on achieving respectful resolutions.
- Values working within a diverse team and recognizes the importance of differing perspectives in developing unique solutions or ideas.
Interacts with others to build relationships, influence others, and facilitate a collaborative and inclusive work environment.
Utilizes tact and diplomacy to navigate challenging situations, communicate with trust and respect, and exhibit honesty and integrity consistently.
- Seeks to understand diverse viewpoints; encourages open and honest discussions.
- Is receptive to feedback and provides constructive input to team members.
- Avoids making assumptions or jumping to conclusions.
- Inspires and coaches team members on effective communication and empathetic feedback.
Prioritizes and acts on the needs of the brand. Adjusts thinking and behavior to fuel growth and demonstrates a continuous commitment. Takes responsibility for achieving brand goals and objectives.
- Clearly communicates performance expectations and metrics to the team, aligning them with departmental and brand goals.
- Prioritizes and allocates work to deliver objectives on time and to the highest standard.
- Acts as a role model for accountability.
Thrives and adapts in a rapidly changing environment. Displays flexibility and maintains a growth mindset to learn from mistakes and recover from setbacks. Exhibits a positive attitude and openness to new tasks and opportunities.
- Identifies opportunities to enhance the effectiveness and efficiency of work processes.
- Acknowledges when change is necessary and demonstrates adaptability in response to changes in their role and work environment.
- Takes initiative and seeks improvement beyond the status quo.
Continuously seeks opportunities for personal and professional growth, contributing to the brand by aligning actions with the brand's mission, vision, and values.
- Demonstrates understanding of the strategic direction of the brand.
- Actively pursues opportunities for the development of their own and others' skills and knowledge.
- Celebrates strengths and fosters excellence; energizes, engages, and inspires others.
Qualifications:
Supervisory
Responsibilities:
Recruits, interviews, hires, and trains individual contributor level staff in the department.
Oversees the daily workflow of the team.
Provides constructive and timely performance evaluations.
Handles discipline and termination of team members in accordance with company policy.
Work Environment:
This role involves frequent exposure to high temperatures and extreme cold.
There is regular contact/immersion of hands in water and sanitation solutions; and interaction with produce items, dairy products, and frequent allergen-related items such as nuts, citrus, peanut butter, cinnamon, etc.
Requires working under stressful conditions or irregular hours.
Must be prepared to work a minimum of 45 hours per week, ensuring effective store operation, with expectations to accommodate a mix of daytime and nighttime shifts, as well as at least one weekend per month.
Must be able to work safely in a noisy environment.
Requires maintenance of a store office space. Meetings may occasionally be conducted remotely with frequent video conferences.
Physical Requirements:
Must be physically capable of auditing/inspecting store locations, including walking properties, bending, stretching, squatting, and kneeling.
Must be able to stand for periods of up to eight (8) hours.
Must be able to lift up to 50 pounds at a time. Assistance should be utilized when available, such as hand trucks, ramps, or other team members.
Prolonged periods of sitting at a desk and working on a computer.
Travel Required:
Less than 10% of travel required.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job.
Education and Experience Requirements:
Position Requirements:
High school diploma required. An associate or bachelor's degree in business, hospitality management, or a related field is preferred.
Minimum 2 years' experience as a manager or supervisor of a team in a restaurant or similar type of retail customer service business.
Basic computer knowledge (Microsoft Word, Excel, and general POS functionality).
Experience with OSHA, EEOC, and other federal and state laws and local statutes.
ServSafe Certification.
A personal passion for health and fitness is a plus.
What We Offer:
Join our team and experience a uniquely enjoyable work environment filled with an energetic atmosphere and fantastic team members.
We strive to maintain an environment our team members can take pride in, where our focus and beliefs are grounded in our core values:
We Are Better Together, We Keep Evolving, We Live Our Mission, We Do the Right Thing, and We Focus and Finish.
With our core values guiding every decision we make, we foster collaboration, passion, and a limitless mindset regarding your future. We keep our team satisfied with our comprehensive benefits package, complimentary smoothies, flexible work schedules, office lunches and parties, monthly fitness challenges, free gym access, and more enjoyable activities to make Smoothie King a vibrant and healthy workplace.
Our MissionInspire individuals to lead a healthy and active lifestyle.
Our Vision
To be an essential part of every health and fitness journey.
Our Values
We:
Do the Right Thing
We:
Are Better Together
We:
Live the Mission
We:
Keep Evolving
We:
Focus and Finish
At Smoothie King, when we speak of inspiring individuals, we encompass everyone. We advocate for a diverse and inclusive workforce that reflects the guests we serve.
We blend the unique members of our organization, celebrating both commonalities and differences to grow better together and Rule the Day.
The foundation of our diversity efforts is closely aligned with our core values, which include "We Are Better Together" and "We Do the Right Thing".
We are proud to be an equal opportunity employer and consider all qualified candidates, without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, or medical condition or disability.
If you are a person with a disability and require assistance in applying for a position with Smoothie King, please reach out to our Human Resources Department for support.
-
Store Operations Leader
1 week ago
Miami, Florida, United States Teak Jam Llc Full timePosition OverviewObjective: To provide exceptional service that guarantees high levels of customer satisfaction.Team Leadership: Inspire and guide the sales team to achieve sales targets through effective training and mentorship.Strategic Development: Formulate business strategies aimed at attracting new clientele, increasing store traffic, and boosting...
-
Store Director
3 days ago
Miami, Florida, United States Anthropologie Full timeJob SummaryThe Store Manager at Anthropologie leads the team to drive sales by taking an omni-channel approach to the retail experience. Their goal is to deliver an environment that is engaging and inspiring to the customer while fostering continual team development to create a culture of creativity, collaboration, innovation, and trust.Key...
-
Assistant Store Leader
3 days ago
Miami, United States Telefonica Full timeJob Summary:We are seeking a highly motivated and experienced Assistant Store Leader to join our team at Telefonica. As a key member of our retail operations team, you will be responsible for leading a team of sales associates and ensuring the store meets its sales and customer service targets.Key Responsibilities:Lead and motivate a team of sales associates...
-
Retail Operations Leader
2 weeks ago
Miami, United States Big Lots Full timePosition Overview - Retail Operations LeaderRole SummaryThe Retail Operations Leader is responsible for overseeing and guiding the entire store team. This role encompasses accountability for all operational aspects of the store, including financial performance, execution of corporate strategies, staffing, inventory management, and adherence to company...
-
Director of Store Operations
3 days ago
Miami, Florida, United States Macy's Full timeAbout the RoleMacy's is a leading American department store chain with a rich history spanning over 160 years. As a Director of Store Operations, you will play a crucial role in driving sales growth, improving customer experience, and leading a team of store managers to achieve business objectives.Key ResponsibilitiesLead a Team of Store Managers: Coach,...
-
Operations Leader
2 weeks ago
Miami, Florida, United States Orkin Full timePosition Overview:Are you a dynamic leader capable of inspiring your team while fostering engagement and motivation?Do you thrive on driving transformation, establishing objectives, and aligning your compensation with your achievements?Are you a proactive individual who enjoys influencing others and achieving success?If autonomy, independence, and impact are...
-
Operations and Visual Coordinator
1 week ago
Miami, Florida, United States The Container Store Inc. Full timeOverview:The Operations and Visual Coordinator plays a crucial role within the management team alongside the General Manager. Key Responsibilities:All Managers are engaged in: - Leading teams to deliver outstanding customer service. - Driving business performance to meet our objectives. - Building cohesive teams and nurturing talent. - Communicating...
-
Retail Operations Leader
2 weeks ago
Miami, Florida, United States James Perse Los Angeles Full timeJob OverviewRETAIL OPERATIONS LEADERCOMPANY BACKGROUNDJAMES PERSE, established over two decades ago in Los Angeles, California, represents a brand that merges elegance with simplicity and comfort. Renowned for its modern classics for both men and women, alongside home furnishings and accessories, JAMES PERSE maintains a robust global presence in luxury...
-
Key Holder
2 days ago
Miami, Florida, United States FP Movement Full timeJob SummaryA Key Holder at FP Movement collaborates with the management team to supervise store operations and lead an engaging environment for customers and team members. This role involves driving sales, building awareness of key metrics, and contributing to the development of others.Key ResponsibilitiesBrand Ambassadorship: Acts as a brand ambassador and...
-
Key Holder
18 hours ago
Miami, Florida, United States Free People Full timeJob SummaryA Key Holder at Free People is a dynamic and results-driven professional who collaborates with the management team to supervise store operations and lead an engaging and inspiring environment for customers and team members. This role involves driving sales, building awareness of key metrics, and contributing to the development of others.Key...
-
Retail Operations Leader
2 weeks ago
Miami, United States Retail For The People Full timeJoin Our Elite Team as a Retail Operations LeaderWe are on the lookout for seasoned Retail Operations Leaders to become part of our distinguished network of fashion and luxury professionals. At Retail for the People, we pride ourselves on creating immersive and luxurious shopping experiences that captivate customers.Position Overview:We are offering both...
-
North Miami Beach, Florida, United States Luxottica Group Full timeThe Assistant Manager plays a pivotal role in the success of For Eyes, a premier destination for all vision needs within the Luxottica Group organization. As a leader in absence of, or in support of the Store Manager, this individual behaves as a business owner within the marketplace. Key Responsibilities: Represent For Eyes as a trusted partner for all...
-
AE - Store Team Leader (Store Manager)
3 months ago
North Miami Beach, United States AEO Full timeYOUR ROLE As the full-time Store Team Leader, you are the CEO of your store! You are an entrepreneurial-minded business owner who takes pride in maximizing the daily operations of your store. You are passionate about developing a strong team through effective coaching and training, you are a pro at making tough, strategic decisions to drive your business,...
-
Store Operations Manager
3 days ago
Florida, United States Josephs Classic Market Full timeJob Summary:Joseph's Classic Market is seeking a highly skilled and experienced Store Manager to lead our retail store operations. As a Store Manager, you will be responsible for overseeing the day-to-day activities of the store, including customer service, sales, inventory management, and employee development.Key Responsibilities:Ensure exceptional customer...
-
Store Operations Supervisor
1 week ago
South Daytona, Florida, United States Domino's Franchise Full timeJob OverviewAs a vital part of our team, the Store Operations Supervisor plays a crucial role in the success of our Domino's Pizza franchise. This position involves overseeing all facets of store management, including team leadership, customer service excellence, and maintaining high standards of product quality.Training and DevelopmentWe provide a...
-
Store Operations Manager
5 days ago
Miami, Florida, United States Solstice Sunglasses Full time**Job Title: Key Holder**Solstice Sunglasses is seeking a highly motivated and experienced Key Holder to join our team. As a Key Holder, you will be responsible for leading by example and reinforcing our customer service standards with the team, representing Solstice's core values and selling culture to create an outstanding store...
-
Key Holder
3 days ago
Miami Beach, Florida, United States Free People Full timeJob SummaryA Key Holder at Free People is a dynamic and results-driven professional who collaborates with the management team to supervise store operations and lead an engaging and inspiring environment for customers and team members. This role involves driving sales, building awareness of key metrics, and contributing to the development of others.Key...
-
Assistant Store Manager, Operations
3 months ago
Miami, United States Forever 21 Full timeOverview The Assistant Manager Operations reports to and supports the Store Manager in ensuring the store team delivers top quality customer service and creates an excellent customer experience. The Assistant Store Manager Operations will help manage Sales Associates, FT Store Supervisors and PT Store Supervisors in maintaining and driving sales, customer...
-
Store Operations Manager
6 days ago
Miami, United States Veronica Beard Full timeJob Summary:The Assistant Manager is a key member of the store team, responsible for assisting the Store Manager in maximizing sales, providing an exceptional shopping experience for customers, and managing the store in accordance with the company's visual and operational standards.Key Responsibilities:Sales Leadership:Assume Manager's role in supervising...
-
Store Operations Specialist
2 weeks ago
Miami, United States At Home Stores LLC Full timeJob Description From $16.00/hour The Store Operations Specialist (SOS) leads and trains teams in performing all freight functions, including: unloading, processing, stocking, and resets. he Store Operations Associate is responsible for unloading, processing, and stocking freight safely and efficiently to maximize product availability for the customer. Key...
