IT Field Services Specialist

2 hours ago


Mankato, Minnesota, United States CRH Full time
Job Overview

CRH Americas Materials, a leading vertically integrated supplier of aggregates, asphalt, ready mixed concrete, and paving and construction services in North America, is seeking a skilled IT Field Services Technician to join our team. As the face of IT, you will provide exemplary customer service to an assigned end user base and be responsible for the maintenance and administration of computer networks and related computing environments.

Key Responsibilities
  • Serves as the IT liaison to end users, providing desk-side and remote technical assistance during and after regular business hours, as well as in support of special business projects and initiatives.
  • Maintains and administers computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
  • Identifies and resolves technical issues, researching and recommending effective solutions.
  • Provides support and assistance for plant process systems, including Command, APEX/JWS, Libra Loadout, and others as required.
  • Actively communicates with customers, peers, higher-level teams, and management to ensure timely resolution of issues and status updates.
  • Assists in the management of asset inventory and supports the continuous improvement culture of the company and IT department.
  • Evaluates and implements new systems that help to increase productivity or enhance overall business operations.
  • Establishes and maintains positive and effective work relationships with co-workers, leaders, and customers.
  • Travels to other business sites to provide additional support or to attend training sessions.
Requirements
  • Associate degree in information technology or equivalent, or 3 years of experience working in a similar IT support role.
  • Knowledge of Windows 10 and 11, Office 2016/365, Mobile devices, VPN, and Networking.
  • A+, ITIL Foundation, and recent MCP preferred. Greater consideration given to Citrix, ShoreTel, and Command Alkon system experience.
What CRH Offers You
  • Highly competitive base pay
  • Comprehensive medical, dental, and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A diverse and inclusive culture that values opportunity for growth, development, and internal promotion


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