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**Job Summary**
Ace Hardware is seeking a highly motivated and customer-focused Shift Leader to join our team. As a Shift Leader, you will play a critical role in promoting sales while ensuring that all customers receive high levels of customer service consistent with our Ace helpful brand.
Key Responsibilities
- Train and monitor the progress of sales associates and cashiers in establishing and achieving set retail objectives based upon company standards and policies.
- Provide a positive representation of our Ace Hardware stores by greeting customers, answering questions, and resolving issues in a professional and courteous manner.
- Assist customers throughout the store with personalized service, ensuring that every customer has an amazing experience.
- Assist with receiving, checking in, and stocking merchandise throughout the store, maintaining back stock levels, and ensuring a clean and orderly sales floor.
- Operate a forklift with proper training and communicate any Store Support Center issues to the General Manager for follow-up.
- Participate in store meetings and be professional in appearance and actions, being prepared to work at the scheduled start time.
Requirements
- Strong background in customer service and leadership.
- Hardware background is helpful but not required, as we will train the right candidates.
- Excellent interpersonal, communication, and follow-through skills.