Quality Assurance Manager
4 weeks ago
Job Summary:
The Quality Assurance Manager will be responsible for ensuring the quality and safety of products manufactured at the site. This includes oversight of the inspection of raw materials and finished products, as well as management of customer complaints and regulatory requirements.
Key Responsibilities:
- Oversight of the inspection of raw materials and finished products to determine conformance to approved specifications.
- Management of customer complaints in D365.
- Review and revision of best in class practices for the food safety plan.
- Work with the Regulatory Affairs team on registrations.
- Maintenance of awareness of current global events affecting food & feed quality.
- Lead Regulatory Inspections from the FDA, USDA etc.
- Host and document customer quality audits; Manage training program.
- Address customer complaints, technical questions and surveys while protecting proprietary information.
- Notify customers of significant changes and any non-conformances that could affect product performance.
Requirements:
- 5-7 years of experience in quality; preferably in food or nutritional supplements, pharmaceuticals.
- Agility and ability to pivot and manage critical issues effectively, along with appropriate and timely escalation of issues.
- Ability to communicate effectively with all levels of management.
- In-depth knowledge of FDA regulatory requirements;
- C skills (MS Office, database management)
- Analytical and mathematical skills and applications
- Strong communication skills (speaking, listening, writing); excellent time management skills.
Work Environment:
40% based in plant/manufacturing setting (occasional exposure to extreme temperatures, noise levels, fumes, airborne particles, machines with moving parts).
Travel:
Less than 10% or as needed.
Company Culture:
Balchem is committed to a workplace culture that values and promotes diversity, inclusion, equal employment opportunities, and a work environment free of harassment and hostility.
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