Senior Restaurant Manager

6 hours ago


Hamilton, Ohio, United States TP Ohio One LLC Full time
Job Summary

The General Manager is responsible for directing the work of other store employees to create and maintain a profitable store environment that provides best-in-class service, hospitality, food, and beverage to every guest.

Key Responsibilities:

  • Direct the work of other store employees to achieve sales and profitability goals.
  • Manage costs, initiate local store marketing and recruiting efforts, and ensure that proper policies are followed.
  • Hold kitchen staff accountable to standards, safety, and sanitation guidelines.
  • Responsible for cash handling, including assigning drawers, computing employee checkouts, and bank deposits.
  • Effectively coach and counsel team members, including the kitchen crew and Twin Peaks Girls.
  • Proactively recruit and cast Twin Peaks Girls that meet or exceed the requirements in the Audition Guidelines.
  • Ensure that Steps of Service are followed at all times and motivate staff to provide P.E.A.K.S. service to every table.
  • Maintain organized and updated training schedules, programs, and materials for new employees.
  • Effectively execute training and development programs, including personal development.
  • Consistently manage the execution of Performance Based Scheduling.
  • Practice sound inventory control.
  • Dress and act professionally each day to set a good example for all employees.

Requirements

Must have leadership experience in high-volume restaurants and/or bars.

Ability to effectively communicate in the English language. Spanish communication skills are extremely helpful.

Ability to apply common sense and understanding to carry out simple one or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

Ability to mathematically compute proper change and accurately settle checks.

Must attend orientation and agree to policies and procedures as outlined. Must attend and successfully complete the Twin Peaks manager training program prior to working a shift without supervision.

Must successfully attend and complete any and all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role.

While performing the duties of this role, the General Manager is regularly exposed to fumes or airborne particles from the kitchen. The General Manager is also occasionally exposed to wet and/or humid conditions, when in the dish area or walk-in cooler, and sometimes uses toxic or caustic chemicals when cleaning.

The noise level at Twin Peaks is usually loud. Many Twin Peaks restaurants have smoking sections for their guests, and managers may be exposed to cigarette or cigar smoke in this area.


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