Student Success Technical Specialist

2 weeks ago

Alfred, New York, United States Alfred University Full time
Job Summary

The Student Success Technical Specialist plays a critical role in supporting the overall success of University retention and persistence. This position is responsible for developing, managing, and providing project support for strategic student success initiatives and centralized services in support of the student experience.

Key Responsibilities
  • Implement and leverage EAB Navigate's predictive analytics to identify individual student risk and facilitate timely and strategic intervention.
  • Partner with the Assistant Vice President to evaluate and recommend strategies based on analytics, preparing analytical and statistical reports.
  • Build custom reports and dashboards for departmental users, centered around retention efforts.
  • Review and revise student success processes in EAB Navigate, ensuring alignment with institutional operations.
  • Provide troubleshooting for various EAB Navigate users and respond to concerns or issues communicated through email or phone calls.
  • Create training resources based on implemented Navigate systems to allow students, faculty, and staff to use and understand the EAB Navigate platform.
  • Collaborate with campus constituents to develop a robust landing page on the website for EAB Navigate, ensuring accessibility and usability.
  • Interface with various programs and staff groups to ensure that each office can use EAB Navigate for their needs while complying with University processes and practices.
  • Develop and manage timelines for the campus-wide rollout of additional modules/features and updates to EAB Navigate and other student success initiatives.
  • In collaboration with the Registrar, develop and facilitate EAB Navigate trainings tailored to the various user roles on campus.
  • Strategize with the Assistant Vice President for Student Success and Director of the Center for Advising to ensure all institutional strategic goals related to EAB Navigate and student success are being met.
  • Assist the Assistant Vice President for Student Success in the development, implementation, and assessment of a student success strategic plan utilizing Navigate to align with Alfred's strategic framework and national best practices.
  • Manage the collaboration between the Center for Advising, Student Success, Institutional Research, ITS, and/or the Help Desk for student issues related to Navigate to resolve issues with access and integration of the EAB Navigate application.
  • Coordinate FERPA training sessions for all new EAB Navigate users and offer periodic refreshers.
  • As assigned, serve as a representative on various University committees in support of student success.
Qualifications
  • Minimum Qualifications:
    • A bachelor's degree and two years of experience working at a higher education institution are required.
    • Proficiency in Microsoft Excel (formulas, pivot tables, etc.).
    • A demonstrated interest and capacity to work with complex information systems and data sets toward achieving insightful and actionable data analytics.
    • Demonstrated ability to compile and analyze data.
    • Understanding of best practices for student retention and persistence.
About Alfred University

Alfred University is a unique institution that has retained and built upon the strong values of its founders, developing as an institution of national and international renown that is responsive to the needs of contemporary society while remaining consistent with the spirit of its origins.

The University has a long-standing history of educating socially conscious students who make a difference in their professions and their communities.

Alfred University actively subscribes to a policy of equal employment opportunity and will not discriminate against any employee, student or applicant because of race, age, sex, color, sexual orientation, gender identification or expression, physical or mental disability, religion, ancestry or national origin, marital status, genetic information, military or veteran status, domestic violence victim status, criminal conviction status, political affiliation or any other characteristic protected by applicable law.

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