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Senior Business Intelligence Systems Administrator

2 months ago

Miramar, Florida, United States Royal Caribbean Group Full time
Job Summary

We are seeking a highly skilled Senior Business Intelligence Systems Administrator to join our team at Royal Caribbean Group. As a key member of our Business Intelligence team, you will be responsible for overseeing the administration, operation, and maintenance of our Power BI systems, ensuring they are running at peak performance and providing critical insights to support business decision-making.

Key Responsibilities
  • Power BI Systems Administration: Responsible for the installation, configuration, tuning, updating, and maintenance of Power BI software, applications, and servers for our shoreside and shipboard environments.
  • Monitoring and Reporting: Design and implement monitoring, reporting, and alerting systems to ensure Power BI systems are operating at peak performance and proactively detect anomalies to ensure uptime for the business.
  • Leadership and Mentoring: Lead and mentor operations support staff in resolving incidents and delivering on assignments, providing guidance and training to ensure they have the skills and knowledge needed to succeed.
  • Project Planning and Execution: Develop and implement project plans, risk assessments, and contingency plans to ensure successful delivery of Power BI projects and initiatives.
  • Knowledge Management: Research, document, and recommend best practices on the operations, support, and usage of Power BI across the organization, promoting and championing the proper use of Power BI across the enterprise.
  • Patching and Upgrades: Plan and coordinate patches and upgrades to ensure Power BI systems are up-to-date and running smoothly.
  • Support and Training: Develop and maintain support knowledgebase, participate in project planning and proof-of-concepts, and learn and lead the support of other BI products the team owns and acquires.
  • On-Call Support: Handle on-call and after-hour support requests as needed to ensure business continuity.
Requirements
  • 7+ years of experience in BI systems administration and support in a medium to large company.
  • 5+ years of experience administering Power BI, SSRS, or equivalent systems.
  • 3+ years of experience with Windows server administration.
  • 3+ years of experience in SQL tuning with multi-terabyte size data sources.
  • 3+ years of experience leading BI initiatives in a medium to large company.
  • Strong experience working with Oracle, Databricks, SQL Server, and DB2 data platforms.
  • Experience using Microsoft Office 365, Outlook, OneNote, SharePoint, Teams, Slack, and JIRA.
  • Familiarity with Agile Methodology, Data Warehouse, and Data Lake concepts and data analysis.
  • Must have strong leadership and collaboration skills.
  • Excellent written and verbal communication skills.
  • Must have strong analytical skills for effective problem solving.
  • Ability to work independently and handle multiple assignments in a deadline-driven environment while maintaining a high bar for customer success.
  • Must be capable of articulating technical concepts to non-technical audiences.
  • Ability to mentor and train others in small and large group settings.
  • BS or MS in Computer Science, Data Science, Engineering, or equivalent experience.
  • Experience with Cruise/Travel industry preferred.
Knowledge and Skills
  • Power BI Systems Administration (Power BI Report Server, Power BI Gateway, Power BI Premium/Fabric Capacities, Power BI Pro)
  • Power BI API and PowerShell scripting
  • Windows Server Administration
  • Oracle, Databricks, SQL Server, DB2
  • SQL Tuning
  • Microsoft Office 365, Outlook, OneNote, SharePoint, Teams, Slack, and JIRA
  • Data Warehouse, Data Lake, Data Analysis concepts
  • Agile Methodology
  • Analytical skills for effective problem solving
  • Excellent written and verbal communication skills
  • Mentoring and training skills
  • Leadership and collaboration skills