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Patient Care Ambassador
2 months ago
Hospitality Health ER is a freestanding ER in Tyler, TX that provides personal attention to all patients with first-class care. We pride ourselves on providing exceptional hospitality and customer service to everyone that enters our facility, going above and beyond the call of duty.
Job SummaryWe are seeking a Patient Advocate/Hospitality Assistant to join our team. The ideal candidate will have a strong customer service background and be able to provide proficient, competent care while maintaining the patient's sense of comfort and dignity.
Responsibilities- Creating and maintaining a patient-centered focus by engaging in a positive working relationship with all patients, visitors, and staff of the facility.
- Prioritizing patient needs throughout the duration of their stay to include answering questions and concerns; resolving any issues that may arise; running errands and providing meals.
- Engaging with all patients, visitors and staff and providing a warm welcome; prepare and deliver refreshments.
- Overseeing the organizing, planning and prioritization of workflow within the Hospitality Department.
- Adhering to the mission and goals of Hospitality Health ER.
- Planning daily tasks for the Hospitality Department; anticipating the facility and patient needs and volume to complete tasks timely and best offer the HHER experience.
- Completing administrative tasks; must document and use logs appropriately such as the Van Usage Log and Credit Card Log and must supply receipts/invoices and properly document usage related to HHER funds and resources.
- Customer service experience: demonstrated ability in customer service practice related to direct patient care in a high volume, high stress environment.
- Understanding clinical care and privacy.
- Current driver's license with no restrictions.
- Ability to work effectively with patients, staff, and physicians.
- Flexibility to meet scheduling demands of department.
- Ability to read, speak, and write the English language.
- Demonstrated competency of Physical Assessment within 90 days, as evaluated by Supervisor/Hospitality Manager.
- High school diploma or GED.
- Previous customer service experience, direct patient care preferred.
- Night shift differential.
- 401K with company match.
- Additional benefits for full-time employees.
Hospitality Health ER is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status.
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