Patient Care Coordinator

4 weeks ago


Tyler, Texas, United States Hospitality Health ER Full time
About Hospitality Health ER

We are a freestanding ER in Tyler, TX, dedicated to providing exceptional hospitality and customer service to our patients and visitors. Our team is passionate about delivering first-class care and creating a warm and welcoming environment for everyone who enters our facility.


Job Summary

We are seeking a Patient Advocate/Hospitality Assistant to join our team. The ideal candidate will be responsible for providing proficient, competent care while maintaining the patient's sense of comfort and dignity.


Key Responsibilities
  1. Creating and maintaining a patient-centered focus by engaging in a positive working relationship with all patients, visitors, and staff of the facility.
  2. Prioritizing patient needs throughout the duration of their stay to include answering questions and concerns; resolving any issues that may arise; running errands and providing meals.
  3. Engaging with all patients, visitors, and staff and providing a warm welcome; preparing and delivering refreshments.
  4. Overseeing the organizing, planning, and prioritization of workflow within the Hospitality Department.
  5. Adhering to the mission and goals of Hospitality Health ER.
  6. Planning daily tasks for the Hospitality Department; anticipating the facility and patient needs and volume to complete tasks timely and best offer the HHER experience.
  7. Completing administrative tasks; documenting and using logs appropriately such as the Van Usage Log and Credit Card Log and supplying receipts/invoices and properly documenting usage related to HHER funds and resources.
  8. Accountable to the Staff Registered Nurse, the Supervisor, Patient Care Manager, and Director of Nurses.
  9. Acting as lead on shift with Hospitality Assistant; incomplete tasks of the Hospitality Assistant will be the responsibility of the Hospitality Assistant.
  10. Participating in marketing events throughout the community.

Requirements and Qualifications
  • Customer service experience: demonstrated ability in customer service practice related to direct patient care in a high volume, high stress environment.
  • Understanding clinical care and privacy.
  • Current driver's license with no restrictions.
  • Ability to work effectively with patients, staff, and physicians.
  • Flexibility to meet scheduling demands of department.
  • Ability to read, speak, and write the English language.
  • Demonstrated competency of Physical Assessment within 90 days, as evaluated by Supervisor/Hospitality Manager.
  • High school diploma or GED.
  • Previous customer service experience, direct patient care preferred.

Benefits
  • Night shift differential
  • 401K with company match
  • Additional benefits for full-time employees

Hospitality Health ER is an equal opportunity employer inclusive of female, minority, disability, and veterans (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination, and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status, or any other protected status.



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