Patient Care Coordinator
4 weeks ago
We are a freestanding ER in Tyler, TX, dedicated to providing exceptional hospitality and customer service to our patients and visitors. Our team is passionate about delivering first-class care and creating a warm and welcoming environment for everyone who enters our facility.
Job Summary
We are seeking a Patient Advocate/Hospitality Assistant to join our team. The ideal candidate will be responsible for providing proficient, competent care while maintaining the patient's sense of comfort and dignity.
Key Responsibilities
- Creating and maintaining a patient-centered focus by engaging in a positive working relationship with all patients, visitors, and staff of the facility.
- Prioritizing patient needs throughout the duration of their stay to include answering questions and concerns; resolving any issues that may arise; running errands and providing meals.
- Engaging with all patients, visitors, and staff and providing a warm welcome; preparing and delivering refreshments.
- Overseeing the organizing, planning, and prioritization of workflow within the Hospitality Department.
- Adhering to the mission and goals of Hospitality Health ER.
- Planning daily tasks for the Hospitality Department; anticipating the facility and patient needs and volume to complete tasks timely and best offer the HHER experience.
- Completing administrative tasks; documenting and using logs appropriately such as the Van Usage Log and Credit Card Log and supplying receipts/invoices and properly documenting usage related to HHER funds and resources.
- Accountable to the Staff Registered Nurse, the Supervisor, Patient Care Manager, and Director of Nurses.
- Acting as lead on shift with Hospitality Assistant; incomplete tasks of the Hospitality Assistant will be the responsibility of the Hospitality Assistant.
- Participating in marketing events throughout the community.
Requirements and Qualifications
- Customer service experience: demonstrated ability in customer service practice related to direct patient care in a high volume, high stress environment.
- Understanding clinical care and privacy.
- Current driver's license with no restrictions.
- Ability to work effectively with patients, staff, and physicians.
- Flexibility to meet scheduling demands of department.
- Ability to read, speak, and write the English language.
- Demonstrated competency of Physical Assessment within 90 days, as evaluated by Supervisor/Hospitality Manager.
- High school diploma or GED.
- Previous customer service experience, direct patient care preferred.
Benefits
- Night shift differential
- 401K with company match
- Additional benefits for full-time employees
Hospitality Health ER is an equal opportunity employer inclusive of female, minority, disability, and veterans (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination, and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status, or any other protected status.
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