Patient Services Coordinator
2 weeks ago
We are seeking a highly skilled Patient Services Coordinator to join our team at CenterWell Home Health. As a key member of our care coordination team, you will play a vital role in ensuring the seamless delivery of high-quality patient care.
Key Responsibilities- Schedule visits and communicate with field staff, patients, physicians, and other stakeholders to maintain proper care coordination and continuity of care.
- Assist with day-to-day office and staff management, including managing schedules, editing schedules for agents calling in sick, and updating agent unavailability in the worker console.
- Initiate infection control forms as needed and send completed reports to the HR department.
- Provide backup support during busy times, including receiving calls from field staff and assisting with weekly case conferences.
- Refer clinical questions to the Branch Director as necessary.
- Maintain the client hospitalization log, including entering coordination notes and sending electronic logs to all office, field, and sales staff.
- Complete requested schedules as tasks appear on the action screen, ensuring staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit.
- Schedule discharge visits/OASIS collection or recert visits following case conferences when tasks appear on the action screen.
- Reschedule declined or missed visits (if appropriate) and process reassigned and rescheduled visits.
- Ensure supervisory visits are scheduled and run all scheduling reports, including the Agent Summary Report and Missed Visits Done on Paper Report.
- Prepare weekly agent schedules and perform initial reviews for productivity/geographic issues, forwarding schedules to the Branch Director for approval prior to distribution to staff.
- Verify visit paper notes in the scheduling console as needed and assist with internal transfers of patients between branch offices.
- Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments.
- Must have at least 1 year of home health experience.
- Prior packet review/QI experience is preferred.
- Coding certification is preferred.
CenterWell Home Health offers a competitive benefits package, including medical, dental, and vision benefits, 401(k) retirement savings plan, time off, short-term and long-term disability, life insurance, and many other opportunities.
We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.
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