Branch Operations Specialist

1 day ago

Newark, Delaware, United States Penske Full time

Join a dynamic team at Penske Truck Leasing/Transportation Solutions, a global leader in transportation and logistics services. We're seeking an exceptional Branch Operations Specialist to drive our operations forward.

About the Role:

This is a unique opportunity to work with a top-notch team, delivering exceptional service and support to our customers. As a Branch Operations Specialist, you will be responsible for managing inventory and administrative processes to ensure operational efficiency, effectiveness, customer satisfaction, and profitability.

Main Responsibilities:

  • Manage inventory productivity, ensuring timely service support and minimizing risk of inventory loss.
  • Maintain optimal inventory levels through ordering parts according to sourcing procedures, partnering with Centralized Parts Ordering daily.
  • Receive and store parts in an organized manner, updating PartsNet timely, performing frequent inventory cycle counts, and ensuring parts are available when needed.
  • Oversee new and used battery inventory, tires, and warranty items, shipping them on time and following up on returns and warranty-grams in partnership with the warranty department.
  • Partner with Customer Service Coordinator to schedule repairs as parts become available, supporting vendors and ensuring payments are processed correctly.

Process Analytics:

  • Analyze processes and reviews in areas like Inventory, maintenance profitability, warranty campaigns, cycle counts, RO reviews, and other areas, recommending solutions and guidance to address issues posing a risk to profitability.
  • Use systems like ServiceNet or AS400 to understand operational dynamics for problem-solving and process improvement.

Other Responsibilities:

  • Support the branch financial manager by providing guidance and information that contributes to branch performance and profitability.
  • Complete projects and tasks assigned by the Branch Financial Manager and District Financial Manager.

Qualifications:

  • Bachelor's degree preferred, but high school diploma or equivalent required.
  • Interpersonal and relationship-building skills, collaborating effectively with branch team members.
  • Competent written and verbal communication skills.
  • 2+ years of experience in customer service and operations; 2+ years working in service and parts departments preferred.
  • Agile and quick learner, enjoying collaborative projects and continuous education.
  • Advanced computer skills, including Microsoft Word, Excel, Outlook, and PowerPoint.

Penske Offers:

A competitive salary of $55,000-$65,000 per year, depending on location and experience.

Ongoing training and development opportunities.

A comprehensive benefits package, including health, dental, and vision insurance, retirement savings plan, and paid time off.

Opportunities for career advancement and professional growth.

Recognition and rewards for outstanding performance and contributions.

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