Leading Operations Manager
2 days ago
Job Title: Leading Operations Manager
About the Role:
We are seeking an experienced and enthusiastic Branch Manager to join our team in Newark, United States. As a leading operations manager, you will play a pivotal role in shaping our customer experience, developing our team, and achieving our business goals.
Key Responsibilities:
- Oversee daily branch operations, ensuring efficient workflows and premium customer service
- Develop and implement strategies to increase revenue, profitability, and market penetration
- Lead, mentor, and motivate a team of professionals, fostering a collaborative and high-performing work environment
- Manage branch budgets, analyze financial performance, and make data-driven decisions to optimize results
- Collaborate with regional managers and other departments to streamline processes and enhance overall branch performance
- Ensure compliance with company policies, industry regulations, and safety standards
- Identify and capitalize on local market opportunities to drive business growth
- Handle customer inquiries and resolve complex issues, maintaining high levels of customer satisfaction
- Participate in recruitment efforts and conduct regular performance reviews to develop team members' skills and capabilities
- Oversee inventory management and maintain optimal stock levels to meet customer demands
What We Offer:
- A competitive salary of $70,313 annually, plus a bonus of $37,500
- A company car as part of our comprehensive benefits package
- A dynamic and supportive work environment with opportunities for growth and development
- A chance to be part of a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide
Requirements:
- Proven track record with at least 3 years of branch management experience in a customer-facing industry
- 2-4 years of experience in sales and customer service roles
- Demonstrated leadership abilities with a talent for motivating and developing team members
- Strong organizational and multitasking skills, with the ability to prioritize effectively in a fast-paced environment
- Excellent communication and interpersonal skills, adept at building relationships with customers, team members, and stakeholders
- Proficiency in budgeting, financial analysis, and performance metrics
- Strategic thinker with the ability to develop and execute plans to meet business objectives
- Customer-centric mindset with a commitment to delivering exceptional service
- Solid problem-solving and decision-making skills, with the ability to think on your feet
- Proficiency in relevant software and technology used in branch operations
- Up-to-date knowledge of industry trends and best practices in branch management
- Flexibility to adapt to changing business needs and work extended hours when required
- Bachelor's degree in Business Administration, Management, or a related field preferred (not mandatory)
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