On-site Support Specialist

2 weeks ago


Haverhill, Massachusetts, United States Panasonic Avionics Corporation Full time

About the Role:

As an On-site Support Specialist at Panasonic Avionics Corporation, you will be part of a team that delivers exceptional support to our airline customers. Your primary responsibility will be to ensure timely delivery of OEM aircraft, optimize performance of all Panasonic equipment, and provide troubleshooting assistance.

Responsibilities:

  • Document issues and troubleshooting in OEM FLIGHT database.
  • Provide technical assistance and support for first-of-model installations, Part 21 standard airworthiness certification, new equipment line-fit installations, hardware, wiring, and software integration efforts, and problem resolution.
  • Support and/or assist in OEM certification ground and flight testing.
  • Support customer inspections and customer test flights on a daily basis at the OEM.
  • Support any rework activities at the OEM, including where our system integrates with other vendors/OEM systems.
  • Understand spares requirements and assist in coordinating spares equipment for customers/OEMs as required.
  • Maintain a working rapport with OEM technical teams (engineering, factory, and flight line).
  • Maintain a professional relationship with our airline customers and support customer meetings as required.

Requirements:

  • Able to carry out assigned responsibilities while working independently and/or closely with peers and with minimal supervision.
  • Ability to multitask and apply priority to projects with adaptability and urgency while meeting timelines.
  • Ability to understand and use wiring schematics, diagrams, and other engineering/aircraft documentation.
  • Must be able to operate advanced electronic test equipment and tooling and provide log/analysis results.
  • Must possess an advanced knowledge of TCP/IP networks and troubleshooting methods.
  • Excellent verbal and written communication skills.
  • Effective interpersonal, organizational, and problem-solving skills.
  • Familiar with FAA, CAA, and ATA requirements for avionics equipment.

Compensation:

The estimated annual salary for this role is $80,000-$140,000, depending on individual qualifications and experience. This role may be eligible for discretionary bonuses and incentives.



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