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Automotive Customer Service Specialist

2 months ago

Alexandria, Virginia, United States Ourisman Chevrolet Buick GMC of Alexandria Full time
OVERVIEW

We are seeking a dedicated Service Specialist to become a vital part of our esteemed team. If you are looking for a rewarding workplace that prioritizes cleanliness and safety, we invite you to explore the opportunities we provide. Our facility boasts a well-maintained and climate-controlled environment. If you possess a friendly demeanor and a commitment to delivering an exceptional customer experience, we would love to connect with you.

WHAT WE PROVIDE:
  • Health and Dental Insurance
  • Competitive compensation based on your experience
  • Life and Disability Insurance
  • Retirement Savings Plan
  • Paid Time Off
  • Gourmet lunch provided every Saturday
  • Opportunities for Career Advancement
KEY RESPONSIBILITIES
  • Welcome customers in a timely manner
  • Gather customer and vehicle details
  • Accurately relay all vehicle issues as described by the customer
  • Assess and recommend maintenance based on the vehicle's age, mileage, and service history
  • Prepare a thorough and precise estimate for labor and parts
  • Set follow-up appointments
  • Track the status of each vehicle throughout the day and keep customers informed
  • Ensure the final invoice matches the work completed on the repair order
  • Clarify all completed services and charges to customers
QUALIFICATIONS
  • Demonstrated history of achieving high customer satisfaction
  • Previous experience as a service advisor, assistant lane manager, or service consultant
  • High energy and enthusiasm
  • A commitment to a long-term career with a growing company
  • Integrity in both personal and professional conduct
  • Proficient computer skills and a willingness to learn new software
About Our Organization

Ourisman Chevrolet Buick GMC of Alexandria values the contributions of our employees as the foundation of our success and future growth. As a family-owned business since 1921, we have consistently expanded while adhering to our principles of teamwork, transparency, and professional development.

At Ourisman, we recognize the significance of career advancement. Our team fosters collaboration and encourages the success of each member. We prioritize internal promotions and frequently offer opportunities for growth.