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Client Relations Specialist

2 months ago

Mansfield, Texas, United States Justice Finance Full time
Job Overview

Position Summary:

We are looking for a Bilingual (English/Spanish) candidate to join our dedicated team. While prior experience is not mandatory, familiarity with collections can be advantageous. The compensation package includes a base salary along with performance bonuses.

Key Responsibilities:

  • Manage and process applications for credit loans, refinancing, and related documentation.
  • Engage with potential clients via phone and in-person to promote loan services.
  • Assist in account management, including payment processing.
  • Ensure daily cash drawer is balanced accurately.
  • Maintain and update client account information diligently.
  • Support borrowers who encounter difficulties in meeting their loan payment deadlines.

Essential Skills and Qualifications:

  • Exceptional customer service skills with a focus on relationship building.
  • Strong verbal and written communication abilities.
  • Meticulous attention to detail and accuracy in all tasks.
  • Capacity to handle multiple tasks and adhere to deadlines.
  • Able to thrive in a target-driven environment.

Requirements:

  • Successful completion of background screening and proficiency evaluation.
  • Possession of a valid Driver's License.
  • Eligibility to work in the United States.

Work Schedule:

This is a full-time role, requiring approximately 40 hours of work each week.

Employee Benefits:

  • Comprehensive health, dental, vision, and life insurance coverage paid by the company.
  • Paid vacation, holidays, and sick leave.
  • Opportunities for career advancement.

Company Background:

Justice Finance is a family-owned enterprise proudly serving the DFW area since 1972. We specialize in providing signature loans ranging from $400 to $1760, with some of the most competitive fees in the region. Unlike payday lenders, our loans are structured to be repaid in manageable monthly installments. We are committed to delivering friendly, community-focused lending services to our clients.

Job Type: Full-time

Compensation: $25 per hour, totaling $29,000 annually.

Benefits Include:

  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Work Environment:

This position requires in-person engagement.