Customer Service Representative

3 weeks ago


Laconia, New Hampshire, United States Smiths Group plc Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our operations team, you will play a critical role in ensuring exceptional customer experiences and driving business growth.

Key Responsibilities
  • Customer Liaison: Serve as a liaison between management, sales, production, purchasing, and customers concerning the processing of requests and purchase orders.
  • Issue Resolution: Process customer complaints regarding quality tolerance, specifications, and delivered condition of products according to company procedure.
  • Relationship Management: Maintain a good working relationship with various internal departments to ensure a professional and complete presentation to the customer.
  • Schedule Management: Manage customer schedules and requirements.
  • Exception Handling: Process exceptions according to company policy and/or procedure.
  • Business Review: Participate in business review meetings to ensure customer satisfaction.
Requirements
  • Education: Bachelor's Degree and three to five years related experience and/or training; or equivalent combination of education and experience.
  • Skills: Strong communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.
What We Offer
  • Competitive Compensation: We offer a competitive salary and benefits package, including medical, dental, vision benefits, prescription coverage, 401K plan, tuition reimbursement, and paid time off.
  • Professional Development: Opportunities for career growth and professional development in a dynamic and innovative company.


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